Clerk Typist II - Front Office Associate

Clerk Typist Ii- Front Office Associate Location: Pathways Forward 1100 S. Cameron Street Harrisburg, PA 17104 Job Type: Full-time Pay: $20.51 hourly/$40,000 yearly Expected Hours: 37.5 per week Schedule: Monday to Friday, Day Shift 8:30am 5:00pm Join Our Team! Pathways Forward is seeking a professional, organized, and customer-focused Front Office Associate to join our Office Operations team. This position plays a vital role in creating a welcoming environment for consumers, visitors, and staff while ensuring the accuracy and integrity of agency records. If you thrive in a fast-paced environment, enjoy multitasking, and take pride in providing exceptional service, we'd love to hear from you! About the Role The Front Office Associate provides administrative support across reception and medical records functions. You'll serve as a key point of contact for our agency, ensuring smooth front desk operations while maintaining accurate and confidential client records. This position works on a rotating schedule in three areas: Primary Reception Main point of contact for incoming calls and walk-in guests. Secondary Reception Assists with call overflow, mail distribution, and document uploads. Medical Records Scans, uploads, and prepares records while supporting clerical needs on the second floor. Key Responsibilities Front Desk & Customer Service Greet consumers, visitors, and applicants warmly and professionally Register consumers for appointments and notify appropriate departments Answer and route switchboard calls promptly Distribute incoming mail and process outgoing mail Maintain a clean and organized reception area Medical Records & Clerical Support Prepare and scan documents into the electronic records system Verify accuracy of records prior to shredding originals Assist staff with accessing and copying records Maintain supplies in common areas Provide clerical support and assist with copy projects Qualifications High school diploma or equivalent required 6 months experience as Clerk Typist I Strong customer service, communication, and organizational skills Proficiency in Microsoft Office and electronic record systems (experience with OnBase preferred) Ability to handle confidential information with discretion Access to a vehicle required Act 33 & 34 clearances required Bilingual skills (highly desirable but not required) What We Offer: Purpose-Driven Work: Be part of a team dedicated to positive change and meaningful impact. Flexibility: We value your work/life balance and work with you to accommodate your needs. Generous Paid Time Off: Enjoy 10 paid holidays, 4 personal days, vacation, and sick leave that increase with years of service. Celebrate your birthday with a paid day off after probation! Comprehensive Benefits Package: Medical, prescription, dental, vision, retirement plan, life insurance, and short-term disability coverage. Additional starting salary incentives available for bilingual/ASL skills. Student Loan Forgiveness: Qualify for student loan forgiveness under the Public Service Loan Forgiveness Program (PSLF). Supportive Team Environment: Join a mission-driven team committed to exceptional collaboration and support. If you're dependable, detail-oriented, and ready to make a difference, apply today! Pathways Forward, is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.