Part-time Client Coordinator

Be the first voice of warmth and support for those beginning their mental health journey.Hillary Counseling is a boutique psychotherapy practice located in Milwaukee’s Historic Third Ward. We provide modern, high-quality mental health care for individuals, couples, and families.As our practice continues to grow, we’re looking for a warm, highly organized, and self-motivated Client Care Coordinator to support our team and serve as the first point of contact for potential clients.This is a remote, part-time position (10–15 hours/week) with the possibility of growth.Responsibilities include:Respond to client phone calls and emails with compassion and professionalismGather intake information and help match clients with the right therapistProvide clear information about our services, specialties, and cliniciansSchedule appointments and send intake paperworkMaintain and update spreadsheets to support internal reporting and data analysisCommunicate with referral sources via email, handwritten notes, or occasional in-person visitsProvide administrative support to our team of therapistsAttend a monthly 1-hour virtual staff meeting to stay connected with our team and servicesThe ideal candidate will:Be a strong communicator with excellent organizational skillsBe proficient in Excel and can maintain spreadsheets to track trends and organize dataBring warmth, empathy, and respect to every interactionUnderstand the importance of confidentiality and professionalismBe self-driven and detail-oriented, able to manage tasks independentlyPassionate about mental health, wellness, and providing a supportive experience for those seeking careUphold our values of authenticity, compassion, and client-centered careRequirements:Bachelor’s degree (preferred; ideally in counseling, psychology, communications, business, or a related field)1–3 years of experience in administrative support, client-facing roles, or the mental health fieldStrong attention to detail, particularly with scheduling and data trackingProficiency in Excel or Google Sheets (ability to track and organize data accurately)Ability to manage multiple tasks independently in a remote environmentExcellent written and verbal communication skillsHigh level of professionalism, discretion, and commitment to client confidentialityFamiliarity with EHR or scheduling platforms (e.g., Theranest, SimplePractice, etc.) is a plusSchedule is flexible. You will answer calls and emails as soon as possible from home or while away from home.We’re looking for someone who values meaningful connection, takes pride in creating a thoughtful client experience, and wants to be part of a modern, client-centered practice that approaches mental health with passion, intention and care.To apply, email your resume and a brief note about your interest to : lisa@hillarycounseling.com.