Client Coordinator

Company Description Hillary Counseling is a boutique therapy practice located in Milwaukee’s Historic Third Ward, dedicated to providing personalized, high-quality mental health care. Our team of compassionate therapists offers a modern, holistic approach to therapy in a calming and restorative environment. We are committed to empowering individuals to navigate life’s challenges, achieve personal growth, and improve overall well-being. At Hillary Counseling, we create a supportive space where clients feel truly heard and understood. Role Description This is a part-time, remote Client Coordinator role. The Client Coordinator will manage client communications, schedule appointments, and support the overall client experience. The role involves maintaining excellent customer service standards, ensuring seamless coordination of schedules, and assisting with administrative tasks to facilitate the delivery of holistic mental health services. The ideal candidate will also play a key role in maintaining smooth operations and ensuring client satisfaction. Qualifications Strong Customer Service and Customer Satisfaction skills, ensuring clients feel supported and cared forExcellent Communication skills to interact with clients and team members professionally and effectivelyExceptional Organization Skills to manage scheduling, client records, and operational tasks efficientlyExperience in enhancing Customer Experience through thoughtful and empathetic interactionsProficiency with scheduling software and familiarity with virtual meeting platformsAbility to work independently in a remote environment while maintaining a high level of accountabilityPrevious experience in a client-facing role or healthcare setting is a plus