Technical Support Engineer

Job Title: Geek Street Technical Support Location: Austin TX Contract Term: 12 monthsJob DescriptionTHE ROLE:Our team is looking for a candidate with an interest in technology and who works well in a customer-facing role that can patiently take the time to understand an issue in order to properly document it and can comfortably navigate a PC to perform basic troubleshooting.ONSITE: This is an on-site position, as this is a hands-on technical support role.WHAT YOU'LL BE DOING:Providing first level triage and technical support to employees through tickets and in-person at the Geek Street support desk.Analyzing technician (peer) workflows to identify areas of improvement and optimization. Identifying technician workflows which do not have supporting process documentation.Assisting the IT team with system provisioning and device refresh/replacements.Documentation writing Physical and Virtual asset stockroom maintenanceSupporting IT project goalsHelping to set up devices or mobile accessoriesCommunicating status updates with internal clientsEnsuring that requests are being prioritized and closed in a timely mannerWorking alongside a senior IT technician who can assist you with any escalations and can provide guidance to advance your knowledge of IT supportLearning and adhering to company policies and procedures regarding IT security and data privacyEngage in knowledge-sharing sessions and training to enhance technical skills.PREFFERED QUALIFICATIONS:Basic understanding of Windows troubleshootingAndroid/iOS familiarityCustomer-oriented mindsetAbility to take clear notes to capture problems correctlyA general understanding of MacOS would be helpful but is not requiredWHAT WOULD SET YOU APART:PowerShell or command line (CLI) familiarityCompTIA A+ certificationFamiliarity with networking concepts (DNS, LAN, WAN)WHO WE'RE LOOKING FOR:Someone who can comfortably navigate a PC to perform basic troubleshootingPeople who can patiently take the time to understand an issue in order to properly document itCandidates who have an interest in technology and who work well in a customer-facing roleGood communication skills, both verbal and written, for assisting users and documenting issuesAbility to work in a team and learn from othersPatience and a customer-focused attitude to help non-technical users