Guest Experience Manager

Join the winning team at Career Group Events for the Summer of Soccer! This is your chance to be part of the most prestigious international soccer event hosted in the U.S. We are building an elite hospitality team to deliver an unforgettable match-day experience for VIP guests and global fans. If you thrive in high-energy environments, love live events, and take pride in delivering exceptional service we want you on our team! What youll be doing Be the face of hospitality Provide event guidance to your team and lounge access support Deliver polished, professional, high-touch service Elevate the overall guest experience from arrival to departure Protect the experience Ensure your team feels supported before, during, and after the event Maintain secure, compliant, and smooth guest flow Partner with security and other supervisors to uphold operational excellence through Suites, Lounges and Stadium perimeters How Youll Make an Impact Lead and oversee operations, including set-up, event days, and breakdown Supervise, support, and motivate Guest Service Associates Ensure outstanding customer service and represent with professionalism Serve as a point of contact for the team assisting in guest experience concerns Troubleshoot operational challenges in fast-paced, high-volume environments Create a positive, energetic, and team-focused work environment What You Bring Prior experience in high level, high foot traffic event operations, or venue management preferred Previous leadership or supervisory experience strongly preferred Experience working in food operations preferred Strong customer service mindset with the ability to lead by example Excellent communication and problem-solving skills Ability to manage multiple priorities and make decisions under pressure Willingness to step in and be hands-on and support the team as needed Reliable, punctual, and able to maintain consistent attendance Comfortable working and standing long hours in fast-paced, high-energy event settings Dependable and committed throughout the assignment duration What Were Looking For Professional, polished, and client-focused Strong communication and guest service skills Ability to work in fast-paced, high-profile environments Availability for training and match days in June and July (evenings & weekends required) Team players who take pride in delivering world-class service Why Join the Team? Be part of a globally recognized, once in a generation sporting moment Work in premium hospitality environments Make unforgettable match-day moments happen Submit your resume to apply! About Us: Career Group is a premier, Women-Owned recruiting agency and a widely recognized name in corporate and administrative staffing. We connect our candidates with job opportunities at leading companies nationwide. When you work with a Career Group recruiter, you gain a strategic career advisor for life. Submit your resume to get started today. You can use WorkGrades to collect and manage your references for free and share them with us or anyone else you choose by visiting workgrades.com/home/candidate. Candidates with references are always preferred by our clients. Now is the most important time to stand out from the crowd. We suggest that you ensure you have updated your LinkedIn profile and that you start collecting your references early.