General Manager - Family Entertainment Park

Company Profile: Launch Trampoline Park is an innovative leader in the family entertainment industry. Launch is more than a trampoline park bringing new and exciting attractions to our locations, focusing on guest experience and promoting a positive, forward-thinking company culture. Position Profile:The General Manager provides leadership, motivation, sound decision making tactics and direction in regards to both strategic initiatives and overall operational standards to positively impact business results. Job Duties & Responsibilities:Human Resources- Hire, Train, & Develop Team●     Leads and influences management staff through effective motivation, leveraging individual strengths to ensure exemplary customer satisfaction and maximum staff productivity.●     Promotes positive employee relations including effective delegation of managerial duties, fostering high staff morale, upholding operational & brand standards, and execution of the employee performance reviews●     Promotes an environment of open communication utilizing weekly managerial meetings and monthly staff meetings as a pathway to discussing issues, developing improvement plans and highlighting the positive achievements as a whole and individual staff members.●     Cultivates a strategic team environment that provides exceptional customer service while directing the management team and ensuring all staff members perform at a consistently high level.●     Fosters a positive environment conducive to running regularly scheduled auditions to keep staffing at a balanced level at all times.●     Ensures execution of staff training programs.●     Maintains staffing levels and management coverage appropriately to meet the needs of the business and maximize the customer experience.●     Ensuring that all staff disciplinary issues are handled in a timely, effective and efficient manner, resulting in warnings or termination if needed.Guest Service- Maintain Excellent Customer Relations●     Deliver the highest standard of customer service keeping in line with brand & operational standards.●     Resolving customer complaints in an efficient & timely manner ensuring the customer walks away with a positive outlook on the situation.●     Continually develops & implements ideas to positively improve guest experience & park operations.Administrative Duties-●     Utilizing company tools, develop manager & staff schedule ensuring that it is available to employees two weeks in advance at all times●     Utilizing company tools, ensure building schedule is produced three months out at all times and available to customers●     Schedule labor as required by anticipated business activity while ensuring that all positions are staffed when and as needed and labor cost objectives are met.●     Ensure all staff required paperwork is completed & filed appropriately●     Maintains up to date logs of all safety inspections, customer incidents and donation requests ensuring each is logged timely and completely.●     Maintain and update all POS●     Oversee all office functions & staff, ensuring all guests communications are responded to timely, thoroughly while upholding policy and brand standards.●     Develop & review quarterly managerial objectives, ensuring the management team has “buy in” for each objective set and holding them accountable during each review.●     Develop sales objectives yearly for the building.●     Continually review and track P&L, utilize flex & flow strategize to insure house profits.●     Respond timely to online customer reviews on all social platforms, ensuring their concerns are addressed appropriately and there is a positive solution for the guest.Operational Duties-●     Run MOD shifts as needed per managerial schedule●     Master Point of Sale System●     Ensure that all food and products are consistently prepared and served according to the facility’s recipes, portioning, cooking and serving standards.●     Ensure that all equipment is kept clean and kept in excellent working condition through personal inspection and by following the facility’s preventative maintenance programs.●     Fully understand and comply with all federal, state, county and municipal regulations that pertain to health, safety and labor requirements of the facility, employees and guests.●     Maintain and apply for all licenses, certification or other regulatory requirements.●     Adhere to cash handling and reconciliation procedures in accordance with facility policies and procedures.●     Develop & maintain excellent vendor relations, continually meeting with all partners to ensure the facility remains relevant with top rated products that are cost efficient to sustaining a profitable business.●     Ensure weekly inventory procedures are followed and documented.●     Ensure that all technology within the facility is functioning properly and displaying context in line with brand standards. Sales & Marketing Duties-●      Act as a community ambassador, creating goodwill toward the brand.●      Ensuring that all marketing sales goals / objectives are met.●     Oversee events team calendar ensuring they are promoting the goodwill of the brand while in the community●     Oversee all donation requests, ensuring they are responded to timely and appropriately within set brand guidelines and budget restraints.●     Ensure Joey is out and about in the building / attending parties / group events / fundraisers and in the community engaged with guests at all times and keeping in line with brand standards. Qualifications-●     Education: Bachelor’s degree and or 4 years minimum high volume family entertainment facility●     Ability to maintain and project professionalism, internally and externally, at all times●     Previous experience as a manager in a Guest-facing environment●     Experience with team scheduling●     Proven ability to prepare and manage a budget●     Proven ability to motivate a team and drive culture to create results●     Previous sales and marketing experience●     Previous cash-handling experience is required●     Ability to solve problems under pressure while maintaining a fun, friendly environment●     Ability to balance supervision of Team Members while engaging with them to create a culture of family and fun at work●     Safe Serve certificate a plus, must be willing to certify.●     Must be able to work in a standing position for long periods of time (up to 8+ hours).●     Be able to reach, bend, stoop and frequently lift up to 50 pounds.