Director, Client Services - Stadiums & Arenas

Director Client Services - Stadiums & ArenasThe Director Client Services - Stadiums & Arenas oversees critical elements of the day to day operation of Stadiums & Arenas Client Services Team, including the supervision of senior Client Services staff, enforcing company policies, ensuring compliance with configuration and financial best practices, implementing new clients, leading hiring/training processes (both for new hires and as part of the continuing education of the staff), executing bulk/financial processes, and actively participating in major department activities. Reporting to the General Manager, Stadiums & Arenas, this position also participates in planning and execution of all department initiatives.What you will doWorks to resolve escalated product and service-related issues, fosters positive client relationships, and helps to ensure our high service standards are met by all staff.May oversee the Client Services portion of the implementation process for all new AXS clients, including assessing the contract requirements, establishing event, offer, and fee rules, and participating in the initial configuration of all event related system elements.Takes a leadership role in division initiatives, special projects, custom configurations, and the roll out of new products and processes that directly impact our clients and their events.Recruits, selects, and conducts orientation for Client Services staff at all levels. Trains, gives assignments, coaches, counsels, and disciplines employees. Communicates job expectations to the staff. Plans, monitors, conducts appraisals, and reviews job contributions; consults on compensation actions. Enforces policies and procedures.Ensures best practices and financial standards are communicated to clients and implemented/validated by the staff.Implements and enforces productivity, quality, and customer service standards. Resolves problems, identifies service trends, recommends and tests system improvements, and implements changes.Updates job knowledge by participating in educational opportunities, reads professional publications, maintains personal networks, and participates in professional organizations.Qualifications (ALL)BA/BS Degree (4-year)6-8 years related experienceExperiencing in leading a high-functioning customer service team.Live event ticketing and event programming experienceAdvanced event programming experience across multiple venue/event typesStrong leadership, coaching, and personnel management skillsCommitted to collaboration and teamworkCommitted to ongoing education and skills development to stay on top of technical advancesMastery of problem solving and decision making skills in a high pressure environmentAbility to balance day to day operational needs with big picture, long-term planningPay Scale: $115,000 - $123,000Bonus: This position is eligible for a bonus under the current bonus plan requirements.Benefits: Full-time: We offer a comprehensive benefits package that includes: medical, dental and vision insurance, paid holidays, vacation and sick time, company paid basic life insurance, voluntary life insurance, parental leave, 401k Plan (with a current employer match of 3%), flexible spending and health savings account options, and wellness offerings. Currently, full time employees are eligible for these benefits on the first day of employment.*Employer does not offer work visa sponsorship for this position.What's in it for You?Extraordinary People we're not kidding!Meaningful Mission Helping revolutionize an industry and deliver better experiences for fans and clients around the world.Development and Learning Opportunities for learning and leveling up through training and education reimbursement.Community & Belonging A range of Employee Resource Groups (ERGs) that foster connection, inclusion, and professional growth. Access to meaningful volunteer opportunities and community engagement programs to make a positive impact beyond the workplace.More about AXSAXS, a subsidiary of AEG, sells millions of tickets each year for 1600+ premier venues, sports teams, and event organizers across North America, Europe, Asia, Australia and New Zealand. Headquartered in Downtown Los Angeles, California, AXS employs more than 900 professionals in multiple locations worldwide. In each location you'll find a team of dedicated, diverse employees (we've dubbed ourselves "Fanatix") who create groundbreaking products and services in a fun, fast-paced environment.More about AEGFor more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer. Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations.