Hockey Program Director - Sports Facilities Management

HOCKEY PROGRAM DIRECTORSports Facilities Management, LLCLocation: Southern/Central CaliforniaDepartment: OperationsReports to: General ManagerStatus: Full-time (Exempt)Position SummaryThe Hockey Program Director is responsible for developing and managing the entire scope of hockey related activities, such as leagues, events, Learn-to-Play, hockey camps/clinics, teams, as well as overseeing the recruitment and training of hockey instructors and scorekeepers. This position is responsible for creating a first-class programming experience for all participants, coaches, officials, and spectators across all our offerings. This role will work closely with outside event owners, league officials, and other leaders to successfully accomplish these responsibilities.Primary ResponsibilitiesDirectly align with the SFM Statement and Core ValuesOversee the development and execution of all aspects of hockey programming; ensure managers and coordinators provide effective training, workflow structure, and leadership for hockey programmingOversee the recruitment, training, and development of hockey coaches; actively recruit new players and teamsOversee the development and effective management of program budgets and maintenance of registration goals; monitor performance metrics to drive accountability and successEnsure all aspects of the program/camp registration process are effectively managed; ensure an efficient purchasing/registration experience is in place for all programming customersOversee all program league and post-season play scheduling; ensure a fair and competitive playing experience for all participantsOversee the scheduling to ensure fair and adequate ice times across all programs with no conflicts or overlapsOversee guest engagement strategies, ensuring consistent, effective communication that enhances relationships, elevates the guest experience, and aligns with organizational goalsEnsure teams and guests keep locker room neat and cleanEnsure department leaders are maintaining a clean and safe environment for guests and team membersEnsure department leaders are continuously develop programming that targets various markets ranging from corporate, group, adult, youth, family, and special interest groups; maximizing utilization and positive impact within the communityEnsure effective collaboration across all departments to support all programming/camp campaign efforts within the venueServe as MOD as necessaryAdditional duties as assigned by managementMinimum QualificationsBachelor's degree in recreation or sports management or related field is preferredExperience and success in customer service and programming administration required5+ years in the hockey industry requiredUSA Hockey Certified Coach requiredMust have proven track record of developing, marketing, and selling recreational programsMust have experience in programming setup & execution operationsMust have knowledge of recreational/facility management software programsMust have excellent interpersonal and problem-solving negotiating skillsMust be a team playerMust have excellent verbal and written communications skillsMust have excellent computer skills, including Word, Excel, PowerPoint, etc.Must be able to work a flexible work schedule (e.g., nights, weekends, holidays, and long hours)Must possess current CPR/AED/First Aid certification or must be willing to obtain them within 90 days of hireWorking Conditions and Physical DemandsMust be able to lift 50 pounds waist highMay be required to sit or stand for extended periods of time whether indoors or outdoors, and squat, stoop or bendWill be required to work in cold environments for extended periods of timeWill be required to operate a computerJ-18808-Ljbffr