Customer Solutions Representative

General informationNameCustomer Solutions RepresentativeRef #2944CityMesaStateArizonaCountryUnited StatesFunctionCustomer ServiceDescription & RequirementsJob DescriptionAs a Customer Solution Representative you will manage and process customer orders, identify and resolve order issues and engage in strategic cross-selling or upselling initiatives. You will play a key role in working closely with customers to meet their needs, understand challenges and ensure they have a successful and positive experience with BradyPLUSResponsibilities Include:Customer Orders & Interaction: Engage with customers through various communication channels (phone, fax, email and will call) to manage orders, understand their needs and ensure seamless order fulfillment. Key orders daily and resolve issues quickly and precisely.Calls answered within 2 RingsProcess ReturnsAssist Walk-in Customers (where applicable)eCommerce Set-Up2 hour or Less Email Response TimesManagement of Shared Team MailboxOpen & Close Cash Drawer (P21)Customer Relationship Management: Support with building and maintaining positive relationships with customers to increase loyalty and repeat business.Immediate Response to Customer IssuesFollow-Up on Delivery IssuesStore Customer Credit Card InformationCustomer & Ship-To MaintenanceCustomer/Delivery Note MaintenanceCustomer Growth Initiatives:Cross-Selling - Identify opportunities to offer additional products or services that complement the customer's original purchase, increasing overall sales and customer satisfaction.Upselling - Identify opportunities to persuade customers to upgrade to higher-value products or services that better meet their needs, emphasizing the benefits and added value.Product Knowledge: Cultivate and maintain a deep understanding of the company's products, services, and promotions to effectively recommend the best solutions to customers.Cross-Functional Collaboration: Partner closely with all Customer Success and Sales team members to ensure a seamless customer experience and support BradyPLUS in reaching its goals.Other Duties as AssignedThe Ideal Candidate Will Have:At least 1 year of Customer Service experienceExcellent verbal and written communication skills that portray professionalism and strong interpersonal skillsProficiency with CRM software and other customer support toolsKeen attention to detail and accuracy in handling data and documentationA proactive nature with strong problem-solving skillsStrong organizational and time management skillsAbility to work independently and collaborativelyCustomer-centric with a focus on delivering exceptional serviceAbility to physically sit at a desk for long periods, operate a computer, and listen/speak clearly on the phoneCompensation & Benefits:BradyPLUS offers competitive compensation and a comprehensive benefits package to support the health and well-being of our associates and their families. Benefit offerings include medical, dental, vision, life and disability insurance, flexible spending accounts, Employee Assistance Programs (EAP), 401(k) Retirement and more.About BradyPLUS:BradyPLUS is a leading national distributor of solutions for JanSan, Foodservice and Industrial Packaging. We deliver the right SUPPLIES + SUPPORT to ensure businesses are more successful every day. We offer premium brands, expert advice, and exceptional customer experiences. Our 6,000 associates across 180+ locations have a passion for delivering innovative solutions for the business challenges of today and tomorrow. Together, we serve thousands of customers nationwide in end markets including education, government, healthcare, hospitality, restaurants, building services, food packaging & processing, and grocery. We strive to be the best employer we can. We value people, we embrace change and we reach higher. Join us and see what the BUZZ is about! To learn more visit us at www.BradyPLUS.com.BradyPLUS is an Equal Opportunity Employer. This means that all qualified applicants will receive consideration for employment without regard to race, marital status or civil union status, sex, age, color, religion, national origin, veteran status, mental or physical disability, sexual orientation, gender identity and/or any other characteristic protected by law. We also provide reasonable accommodations to applicants and employees with disabilities.*