Program Manager

Livermore 220415-en_US About the role The Program Manager serves as the senior operational lead and primary customer contact for assigned accounts, overseeing deployment operations across a cross-functional team, from order intake and readiness through production, delivery, and business review. The role provides end-to-end leadership across the delivery team, ensuring customer requirements are understood, commitments are actively managed, risks are addressed, and stakeholders have clear visibility into performance. Working across customers, Sales, production, planning, logistics, engineering, and delivery teams, the Program Manager establishes operational direction, drives accountability, holds the organization accountable to defined processes, and leads the resolution of issues affecting schedule, quality, or customer outcomes. The role requires a highly service-oriented mindset, strong business judgment, executive presence, and the ability to lead complex deployment operations through influence. What you'll be doing Customer and Account Leadership Serve as the primary operational contact and escalation point for assigned customer accounts. Build trusted customer relationships through professionalism, responsiveness, sound judgment, and consistent follow-through. Maintain a clear understanding of customer requirements and commitments, setting expectations regarding timelines, dependencies, risks, and decisions. Represent deployment performance in customer meetings, business reviews, and executive forums. Deployment Planning and Readiness Own integrated operational plans for active orders and deployments, including delivery dates, milestones, dependencies, and customer commitments. Ensure order, production, service, compliance, and customer-readiness requirements are complete before work advances. Lead readiness and first-article reviews, ensuring unresolved requirements and risks have accountable owners and resolution plans. Maintain accurate deployment information across designated planning and account-management systems. Production and Delivery Oversight Provide end-to-end oversight of production, integration, logistics, shipping, and onsite delivery activities. Lead cross-functional delivery teams through influence, establishing priorities, clarifying responsibilities, and driving accountability without direct reporting authority. Monitor progress against commitments and drive resolution of schedule, capacity, quality, readiness, and delivery issues. Escalate material risks with clear impact assessments, recommended actions, and decision requirements. Performance and Business Reviews Analyze and communicate operational performance, delivery outcomes, risks, and improvement priorities. Develop and present customer business-review materials using relevant production, quality, deployment, and delivery data. Oversee root-cause analyses, incident records, corrective actions, and customer-raised concerns through resolution. Identify recurring performance trends and drive accountable improvement actions. Operational Leadership and Continuous Improvement Lead customer and internal operational forums, translating discussions into clear decisions, ownership, and measurable progress. Establish operating rhythms that strengthen execution discipline, risk management, accountability, and customer visibility. Build alignment across Sales, planning, production, logistics, engineering, and delivery teams while constructively addressing competing priorities. Hold cross-functional team members accountable for commitments while maintaining collaborative, service-oriented relationships. Lead practical improvements to deployment processes, controls, tools, reporting, and ways of working. What you'll be doing This position has no direct reports but provides operational leadership to cross-functional teams supporting assigned customer deployments. Establishes priorities, clarifies roles and expectations, and drives accountability for commitments, actions, and results. Leads through influence, building alignment across Sales, planning, production, engineering, logistics, and delivery teams. Addresses competing priorities and performance barriers constructively, escalating unresolved issues when appropriate. Promotes a collaborative, professional, and service-oriented environment focused on customer outcomes and operational excellence Bachelor’s degree or equivalent relevant experience. 5-10 years of experience leading complex customer deployments, service-delivery programs, or operational initiatives within the technology services, data center, network infrastructure, systems integration, or a comparable industry. Experience engaging customers and senior stakeholders; professional services experience preferred. Legally eligible to work in the United States. Strong service orientation and commitment to responsiveness, accountability, quality, and customer outcomes. Demonstrated ability to lead through influence, establish direction, build alignment, and hold cross-functional stakeholders accountable. Executive presence, professionalism, and strong business judgment in customer and leadership interactions. Excellent written, verbal, presentation, facilitation, and relationship-management skills. Ability to balance customer expectations with operational capacity, delivery risk, quality, and business priorities. Proven ability to anticipate risks, assess impacts, drive issue resolution, and escalate effectively. Strong analytical and organizational skills, with the ability to oversee multiple deployments, priorities, and dependencies simultaneously. Ability to analyze operational performance and translate data into clear business-review insights and improvement actions. Working knowledge of technology deployment, production, integration, logistics, and service-delivery practices. Proficiency with enterprise planning, project-management, order-management, and deployment-tracking tools. Ability to establish practical, repeatable processes and drive consistent adoption across cross-functional teams. Ability to travel up to 50 percent based on customer and business needs. Why you should choose us Freedom & trust You’ll have the support on hand when you need it and the autonomy when you don’t. Feel right at home in an environment where you’re able to work with freedom and flexibility, and trusted to manage your own work. Showing appreciation & having fun Great performance is recognized, so too the willingness to help others. Our Bravo! and tenure recognition scheme schemes are just a taste of how we say thank you for all that you do. And when it comes to recognizing success, we love to celebrate. Our company and team events are legendary! Working with the best Our project managers come together to form part of our extensively trained and highly skilled, highly regarded Professional Services community. As well as sharing a passion to deliver high quality, efficient, and predictable outcomes for our customers, you’ll find they’re a close-knit team, where mutual trust and collaboration is the norm. Open communication Despite our size, we’re an open organization that doesn’t hide behind hierarchy. We communicate regularly, openly, and directly. For us, it’s about being straightforward, delivering, and doing the right thing. Essentially, we’re people dealing with people! Inclusive workplace People work best when they bring their whole selves to work; that’s why we see and value you as the individual you are. We take a genuine interest in you that extends beyond skills, knowledge, and experience. Our Employee Impact Groups champion best practice, celebrate diversity, and promote inclusion within our industry. Sharing knowledge We organize several events and initiatives which bring together the brightest minds in the business. Here you can learn new things, network, and celebrate success together. Exciting digital technology Challenging and rewarding projects: The range of technologies and industries that we are so diverse, that no two projects are alike. The result? A role for you that’s varied and provides the opportunity to expand your expertise and develop your career further. Health & wellbeing Our people are our greatest asset, and we’re passionate about supporting you in feeling good and staying healthy. We offer a comprehensive Employee Assistance Program, a ‘Be well’ app (powered by Humanoo), Mental Health First Aiders, wellbeing webinars, wellness fairs, and much more. Personal development We offer unlimited opportunities for your personal growth and development with a structure that offers clear paths for progression. Our people have gone advanced to become some of the most successful leaders across the global industry – and we’re proud of this. Tuition reimbursement Interested in continuing your formal education or pursuing various certifications? Computacenter provides up to $5,250 in tuition reimbursement for full time employees. We value continuing education, and this assistance includes tuition, books, registration fees, and more. Pension & financial security Thinking ahead, planning for life’s uncertainties, or simply saving for a rainy day? For our people based in the US, we offer automatic enrollment onto our 401(k)-retirement plan with a company match. For our Canadian colleagues we offer enrollment onto a Registered Retirement Savings Plan provided by Canada Life where we’ll match 25% up to 6% of your base earnings. Irrespective of where you’re based, you’ll also have access to our financial advisors who can help you with your retirement planning needs. Parental leave If you’re expanding your family, you can utilize our parental leave program that provides twelve weeks of 100% paid leave for birthing parents, and two weeks of paid leave for non-birthing parents. Grow your family with peace of mind as you grow professionally with us. Flexible benefits We offer a wide range of benefits that you can tailor to fit you needs. In addition to great medical, dental, and vision coverage options, we also provide 100% company-paid life insurance, and short- and long-term disability insurance. Our easy to navigate employee benefits platform, you’ll have the opportunity to enroll in supplemental life insurance. We’re a place where you can belong At Computacenter, people matter. We value what makes you, you, and believe everyone should feel comfortable being themselves at work. Here, you’ll be recognised for your contribution, supported to grow, and welcomed into a vibrant, collaborative culture where you can experience a genuine sense of belonging - because when you thrive, we thrive. You’ll see this reflected in our recruitment process too. We aim to provide fair access to opportunities and an inclusive, barrier‑free experience. All that matters to us is that you share our vision and values and bring the skills and experience we need. As a Disability Confident Committed employer, we offer a guaranteed interview scheme. If you opt in and meet the minimum criteria for the role, you’ll be guaranteed an interview, and we’re happy to support any reasonable adjustments. Please let us know when you apply. Winning Together At Computacenter, we have been writing success stories for more than 40 years. Today, we’re driving digital transformation with over 20,000 employees worldwide. We develop IT strategies, implement new technologies and manage complex infrastructures. As a proud, independent partner to some of the world’s leading technology providers, our portfolio covers workplace, applications & data, cloud & data center, security, and networking. What’s the secret of our success? Quite simply, it’s our people. The people who bring their unique skills and perspectives to a diverse and inclusive environment that enables them to reach their full potential. We are an award-winning employer!