SH - Executive - Operations

Executive OperationsRole OverviewThis is a customer support role where you will handle customer queries via emails, and chats (No calling involved at this stage). You will ensure quick and effective resolution of customer queries and deliver a high-quality customer experience. This role is part of our English and Exams business and supports customers globally. This is a pay band 4 rolesWhat will you do* Handle customer queries via, emails, and chats* Provide quick and accurate resolution to customer issuesWho can applyGraduates (any stream)6 months to 3 years of experience (customer service/backend/blended process)Good communication skills in EnglishBasic computer knowledge (MS Office)Work Environment* Location: Noida (Work from Office)* 24x7 shift based roleSalary* ₹3.40 to ₹5.12 LPA, based on experience, skills, and role alignment* Exceptional candidates may be considered for higher compensation in line with internal approval processesEmployment Type* 1-year Fixed Term Contract (FTC) on British Council payroll. Can be extended or converted to permanent based on performance and business needs.Growth Opportunity* Opportunity to grow within customer operations and service roles. Internal mobility options available based on performance and eligibility.BenefitsGroup Mediclaim policyGroup term life insuranceGroup accident insuranceGratuity (as per policy)Performance-based variable pay21 days annual leaveFree British Council Library membershipImportant Note* Joining is subject to successful background verificationInterested candidates are requested to apply by Sunday, 19th April 2026, 11:59 PM local time