Community Manager - Beauty [209994]

Our beauty client is seeking a highly organized, social-first Community Management Coordinator / Digital Beauty Advisor to support day-to-day engagement across multiple beauty and lifestyle brands. This role is ideal for someone who lives and breathes social media, understands beauty culture, and thrives in a fast-paced, high-volume environment where responsiveness, organization, and brand voice are critical.This opportunity sits at the intersection of community management, customer engagement, influencer interaction, and social insights — supporting both brand reputation and consumer experience across digital platforms.The ideal candidate is proactive, detail-oriented, collaborative, and passionate about creating meaningful consumer interactions while supporting broader social and marketing initiatives.What You’ll DoCommunity Management & Consumer EngagementServe as a Digital Beauty Advisor across major social platforms including TikTok, Instagram, Facebook, X/Twitter, and emerging channelsManage daily engagement by responding to comments, direct messages, story mentions, tagged content, reviews, and influencer inbounds in a timely and brand-appropriate mannerMaintain brand tone of voice and ensure all responses align with approved messaging and FAQ guidelinesEscalate sensitive consumer issues, customer service concerns, and influencer opportunities to internal teams in real timeSupport social launches, campaigns, and key brand moments through proactive community engagementProvide thoughtful, customized responses that clearly address consumer questions and concernsSocial Operations & DocumentationMaintain and update trackers, FAQs, reporting dashboards, and engagement documentationEnsure workflows and tasks are accurately managed within Monday.com or similar project management platformsTrack influencer and community inbounds, ensuring proper follow-up and visibility across teamsSupport reporting preparation by gathering community insights, screenshots, sentiment trends, and engagement metricsAssist with care gifting initiatives, mailers, and surprise-and-delight activationsTrend Monitoring & InsightsStay immersed in beauty, fashion, lifestyle, and social media culture to identify emerging trends and opportunitiesMonitor recurring consumer questions, feedback themes, and engagement patternsShare insights and recommendations that can influence content strategy, customer experience, and product storytellingStay informed on evolving platform features, social best practices, and engagement trendsPerformance & ResponsivenessMaintain established response time goals and engagement KPIs across all social channelsMonitor and track performance metrics using Sprinklr or similar social engagement toolsEnsure high-quality interactions that support consumer satisfaction and positive brand sentimentSupport weekend and flexible scheduling needs based on business priorities and campaign activityQualificationsBachelor’s Degree preferred1–2 years of experience in Community Management, Social Engagement, Customer Care, or Digital MarketingBeauty, fashion, lifestyle, or agency experience strongly preferredExperience managing high-volume organic social communitiesFamiliarity with Sprinklr, Dash Social, Monday.com, or similar platformsExceptional written communication skills with strong attention to grammar, tone, and detailStrong organizational and multitasking abilities in a fast-paced environmentCustomer-obsessed mindset with excellent problem-solving skillsAbility to work independently while collaborating cross-functionally with internal stakeholdersProficiency in Microsoft Office Suite including Excel, PowerPoint, and WordWhat Success Looks LikeConsistent achievement of response time and reply rate goalsPositive feedback from internal stakeholders and account leadershipAccurate and timely community engagement across all assigned platformsOrganized documentation, tracker management, and reporting supportMeaningful consumer interactions that positively impact brand perceptionProactive identification of trends, insights, and engagement opportunities Compensation is based on several factors including, but not limited to education, relevant work experience, relevant certifications, and location.About Aquent TalentAquent Talent connects the best talent in marketing, creative, and design with the world’s biggest brands.Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. We also offer free online training through Aquent Gymnasium. More information on our awesome benefits!Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We’re about creating an inclusive environment-one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.Client DescriptionGlobal beauty company specializing in cosmetics, skincare, haircare, and fragrance. Operates with a strong focus on innovation, sustainability, and diversity, offering workers opportunities to work with leading brands, cutting-edge research, and a fast-paced, dynamic environment. The company values creativity, entrepreneurship, and professional growth, making it an exciting place for those passionate about beauty, marketing, science, and digital transformation.