Community Manager

Job Title: Community Manager IJob Duration: 12 Months Contract – W2Job Location: Berkeley Heights, NJ 07922 (Hybrid)Description:Internal JD:You will play a critical role in ensuring community management runs smoothly, maintaining brand voice, tracking inbounds, supporting reporting, and keeping internal workflows aligned. This is a strong execution-focused role with a clear path toward senior-level growth.We’re looking for someone who is:An effective communicator (clear, professional, confident)Proactive and resourcefulExtremely organized and process-drivenDetail-oriented with strong follow-throughA beauty lover who understands the culture of industryRole & Responsibilities:1. Community Management ExecutionManage daily engagement across Instagram, TikTok, Facebook, and other relevant platformsMonitor and respond to comments, DMs, story mentions, tagged content, and influencer inboundsMaintain brand tone of voice and ensure responses align with approved guidelinesFlag customer service issues, influencer requests, and sensitive comments in real timeSupport the care gifting team with mailers and surprise and delighting2.Documentation & OrganizationKeep all trackers updated (Customer Service, Influencer/PR, Time Tracker, FAQ)Maintain accurate documentation in Monday.com and ensure tasks are tracked and visibleUpdate FAQs as new questions ariseEnsure daily and weekly boards are up to dateAdd community insights, tracker updates, and pending questions to agendasContribute insights and screenshots to monthly recapsSupport Account Leads with data tracking and reporting preparation3. Trend & Insight AwarenessStay informed on relevant social trends, formats, and beauty culture momentsIdentify recurring community patterns or FAQs and flag to Senior CMQualifications:1+ year of community management experience (agency preferred)Experience managing high-volume organic social communitiesFamiliarity with tools such as Sprinklr, Dash Social, or similarStrong written communication skills and attention to grammarAbility to manage multiple tasks and deadlines simultaneouslyCustomer service experience is a plusMeasurement & ExpectationsSuccess in this role looks like:Positive feedback from the Team Lead and the Account DirectorDaily engagement completed accurately and within scopeResponse rate goals consistently met (where applicable)Influencer inbounds tracked and responded to appropriatelyFAQs and trackers