Helpdesk Specialist (contract)

Helpdesk Specialist II (Contract)Role OverviewWe are seeking a hands-on Helpdesk Specialist II to provide deskside IT support in a fast-paced, onsite environment. This role is responsible for device imaging, configuration, deployment, and supporting incident and service requests. The position is highly operational, requiring strong technical skills, customer service, and the ability to manage a structured, schedule-driven workflow.Key ResponsibilitiesImage, configure, and deploy corporate laptops, desktops, and field devicesRespond to incident and service request tickets through ServiceNowProvide walk-up support at onsite service centersTroubleshoot hardware, software, and device-related issuesPrepare and stage devices proactively throughout the dayAssist with inventory tracking, audits, and device managementSupport scheduled appointments and ad hoc technical requestsTravel locally to support multiple sites as neededWork Schedule & LocationFull-time, onsite position (5 days per week)Standard hours: 7:00 AM – 4:00 PMPrimary reporting location: Lipan Distribution Center (Denver, CO)Additional support may be required at a secondary Denver locationRemote work is not available for this roleTeam & Work EnvironmentCollaborative deskside and field support teamCross-training across deskside and field service responsibilitiesInternal-facing support (no external customers)Fast-paced environment with a strong focus on teamwork and accountabilityRequired Skills & Qualifications5–7 years of helpdesk or deskside support experience (flexible for strong candidates)Strong customer service and communication skillsProven troubleshooting and problem-solving abilityExperience imaging and configuring devices in an enterprise environmentFamiliarity with SCCM and Intune strongly preferredExperience with ServiceNow is a plusKnowledge of iOS devices preferredPrior field support experience requiredPhysical & Travel RequirementsAbility to lift up to 50 lbsValid driver’s license requiredReliable transportation required (fleet vehicle may be available)Willingness to travel locally between sitesExpenses reimbursed at cost through vendor systemIdeal Candidate ProfileCustomer-first mindset with a strong sense of ownershipPositive attitude and professional demeanorStrong time management and organizational skillsAdaptable and comfortable in a dynamic environmentSelf-starter with the ability to work independently and on a teamInterview ProcessMicrosoft Teams video interviewPanel format (3–5 interviewers)Behavioral-based questions focused on experience and approachContract DetailsInitial contract duration: 12 monthsPotential extension based on business needsAdditional similar opportunities may become availableTraining & Ramp-UpExpected ramp-up period: 1–2 monthsInitial training on internal systems, tools, and processesOngoing support from senior technicians and team leadsThe closing date for applications for this job posting is 6/5/2026.Should you require any accommodations in responding to this job posting or at any stage during the application process, kindly e-mail : xcelenergyprogramoffice@magnitglobal.comPay Rate Range26 - 34 USD hourly