WMS Analyst

*This position is fully remote but must be able to work the following shift time: 2nd shift (3:30 - 12 midnight MT)Job SummaryPrimary support for key DC applications and technologies, including but not limited to WMS and WCS systems. Act as the subject matter expert and technical lead for HighJump WMS configurations, troubleshooting, and enhancements. Collaborate with warehouse operations to identify process improvements and translate them into WMS requirements. Design, build, and support reports, dashboards, and queries using SQL to enable performance monitoring and issue analysis. Troubleshoot WMS issues by analyzing logs, database records, and process workflows. Partner with IT and external vendors on WMS upgrades, patches, testing, and new feature deployments. Develop and maintain WMS user documentation, training materials, and SOPs. Provide day-to-day support for warehouse systems including user access, configurations, and system performance. Monitor and resolve data discrepancies between WMS and other platforms (e.g., ERP, inventory management). Lead or support warehouse technology initiatives (RF devices, automation, label printing, etc.) Additional Skills* Strong communication and collaboration skills with both technical and operational teams. * Highly motivated self-starter with strong verbal and written communication skills * Demonstrated ability to work independently and to effectively organize and prioritize workload within a fast-paced, customer-focused environment * Possesses excellent attention to detail, operates with sense of urgency and has strong problem-solving skills Minimum Qualifications:o 2-3 years of experience working with WMS platforms in a technical or analyst capacity. o Strong working knowledge of SQL (T-SQL, PostgreSQL, or equivalent) for reporting and analysis. o Solid understanding of warehouse operations, inventory control, order fulfillment, and shipping processes. o Ability to interpret and manipulate data sets to solve business problems and identify root causes. o Experience troubleshooting and resolving WMS functional or technical issues. Preferred Qualifications:o Experience with HighJump/Korber/Infios WMS including configuration, rule setup, and workflow design. o Exposure to scripting or development in HighJump's Advantage Architect or WebWise frameworks. o Experience with WMS-ERP integrations (e.g., SAP, Oracle, NetSuite). o Familiarity with RF scanner technology, label printing systems (Zebra, Bartender), and barcode standards.