Night Auditor

Night Auditor Reports to Guest Services Manager: position is non-exempt WHO WE ARE Hotels done differently. It's not just a slogan or catchphrase; it is who we are in everything we do. We believe in the power of People, Place and Character; ensuring our properties are a place where individuals are valued and celebrated as a tribute to the neighborhoods and the people of the communities in which we operate; elevating our associates' pride in who they are, where they live and who we serve. Hewing Hotel is in Minneapolis' vibrant North Loop neighborhood, more commonly known as the Warehouse District, joining cultural stalwarts Traffic Zone Center for Visual Arts and Target Field, home to baseball's Minnesota Twins. With easy access to all interstates as well as Minneapolis' Metro Transit Blue Line and Northstar Commuter Rail, The Hewing sits at the literal crossroads of the Twin Cities. While Minneapolis presents a plethora of hospitality options, none tap into the local culture to create importance and significance beyond the business traveler. The Hewing occupies the historic Jackson Building, originally built in 1897, at the gateway to the Warehouse District, immediately tying it to local culture like no other competitor. Since its founding, Aparium has grown into a new kind of hotel brand, one that ventures off the beaten path, both geographically and philosophically. It is a sophisticated hotel brand known for its singular ability to combine the business acumen of large hospitality companies with the charm of boutique hotels, bringing the disparate forces together in bustling, smaller markets. WHO YOU ARE You are a self-professed night owl, preferring to work in the evenings vs. waking up for a standard nine to five job. You enjoy the rush of meeting and connecting with guests and staff from all different spaces and places, yet you also get energized by getting some solo time to run reports and set the AM team and guests up for success. You are genuine, hospitable and warm in nature. You obsess over the details, knowing that being detail oriented in your work is a way to show care to the guest and your team. You are passionate about the experience of the guest, whether they stop by at 7:00 am or 12:00 am. You strive to create an experience that surprises and inspires. You relish the opportunity to be entrusted with being the face of the hotel during the overnight hours. THE ROLE The Night Auditor owns the guest experience, ensuring that no need goes unmet and no opportunity to make a guest's visit special is missed. The Night Auditor serves as an exquisite host and help for guests during the overnight hours. The Night Auditor knows the ins and outs of both the hotel and the surrounding community, and with a gracious demeanor and warm presence makes every guest entering the lobby feel at ease, knowing that they have selected the right place. This position turns details and tidbits about guests into recognition and actions that make a stay at Hewing Hotel a personal, one-of-a-kind experience. When guests are not around, they work on the behind the scenes running reports and balancing accounts to make sure the technical side of the operation goes smoothly and that each day is closed properly on the financial and reporting side. To round out their day, the Night Auditor prepares the day for early rising guests, ensuring that folios have been sent and that the hotel's locally roasted coffee is set out to welcome guests to the morning. WHAT YOU WILL DO Understand guest service needs and exceed guest expectations by taking advantage of opportunities to add a special touch Assist guests with check-ins/check-outs in accordance with hotel standards in an efficient and friendly manner Interact with guests in the lobby Ensure the lobby and public spaces remain neat and tidy Provide recognition to repeat guests Maintain and adhere to hotel policies regarding a cash bank and makes daily deposits with accurate report of receipts daily Posts room charges and taxes to guest accounts Post charges to the guest accounts that have not been posted or were incurred on the night audit shift Transfer charges and deposits to master accounts Checks to see that all charges are assigned to the appropriate departments Verify that all transactions performed at the front desk are supported by appropriate documentation and signatures as necessary and that they have been correctly posted and allocated into PMS system Verify that all charges posted from the POS Software had reached the correct guest folios and that nothing is missing Verify all account postings and balances Verify that room rates are correct and post those rates to guest accounts Monitor the current status of coupon, discount and other promotional programs Tracks room revenues, occupancy percentages and other front office statistics Prepare a summary of cash, check and credit card activities Check figures, postings and documents for accuracy Record, store, access and/or analyze computerized financial information Follow the end of day/night audit checklist Demonstrate complete knowledge of emergency procedures Balance the day's charges, making corrections as necessary Performs wake-up calls Run end of day process in property management software (PMS) Understand principles of auditing, balancing and closing out accounts Know how to operate PMS and other front office equipment Respond to guest needs, special requests and complaints, alerting the appropriate manager(s) as needed Report any guest issues to Hotel Management Complete all incident reports from the overnight hours in a timely manner and report up to all required channels Handle all guest issues with care, utilizing the Aparium service basics WHAT YOU WILL NEED Passion for the people, place and culture of our community Strong reading, writing and oral proficiency in the English language Minimum of (1) one year of experience in a Guest Services is preferred Intermediate computer skills with needed experience in working within Microsoft Excel, Word, POS's, etc. Ability to work at a computer for a majority of an eight-hour shift Ability to lift to 50 lbs. for handling guest luggage Ability to push or pull a cart carrying up to 150 lbs. Ability to stand or walk up to 100% of an eight-hour shift Ability to work in a dog-friendly work environment Ability to consistently work Sunday through Thursday 11:00 pm - 7:00 am WHAT'S IN IT FOR YOU Pay Rate: $19.00 per hour Paid Vacation, Sick Time and Holidays Medical, Dental, Vision, and Pet Insurance Employer Paid Basic Life and AD&D Discounted pet insurance available through ASPCA 401(k) Retirement Plan with employer match Paid time off to volunteer for the causes you care about in your community Strong sense of belonging through diversity, equity, and inclusion Greatly discounted room rates for Aparium properties for you and your out-of-town guests