Part Time Customer Service/Submission Officer

BLS International, one of the world’s largest outsourcing and technology s*ervices specialist for governments and diplomatic missions worldwide, is currently hiring Submission Officer in Application Center in Chicago, IL. The office will specialize in offering services to visa applicants, as well as accepting their visa applications and collecting their biometric enrollment data on behalf of partnering government.* This is an excellent opportunity for anyone looking to build a career in citizen services. This is a front office Team Leader Customer Service with high attention to detail and ability to work in a fast-paced environment. Job Responsibilities:- Client facing – answering queries, advising applicants, managing disputes Undertake overall responsibility of entire team Collection of visa applications & document scrutiny for visa processing, attestation & legalization services Biometrics capture (Photo & Fingerprints) Cash collection & POS entry Data Entry with 100% Accuracy - complete the application life cycle in system Admin duties: photocopying/scanning/filing/inventory Complete the delivery of passport to applicant via courier or pick-up Other duties as assigned Direct responsibility for team's profitability and achieving targets (EBIT) set by the Country/Region Handle customer/applicant escalations through email, and telephone Ensuring the Team is mentored & works towards adherence to all SOP's Ensure that the team is aligned & contributes towards the achievement of parameters enlisted in The Team Objective Tracker Responsible for implementation of process enhancements to improve the quality & efficiency of the team Facilitate & encourage the team to share Innovative Ideas and encourages sharing of Best Practices Required Experience & Qualifications: - Excellent communication skills in English Minimum Education: Associates Degree or Bachelors Computer savvy with working experience of Microsoft Office Hands on experience in updating/creating reports High level of attention to detail under stringent timelines Flexible with work hours (Day shift only) Must be willing to produce background verification check upon hire Job Type: Part-time Pay: $20.00 per hour Expected hours: 20 per week Benefits: Health insurance On-the-job training Paid time off Shift: Day shift Ability to Relocate: Chicago, IL 60601: Relocate before starting work (Required) Work Location: In person