Customer Success Manager, Multilingual (Brazilian Portuguese/Spanish/English)

Keeper is hiring a driven, multilingual Customer Success Manager (Brazilian Portuguese/Spanish/English) to join a high producing team within our B2B sales division. This can be a 100% remote position from select locations, with an opportunity to work a hybrid schedule for candidates based in the Chicago, IL metro area.Keeper’s cybersecurity software is trusted by millions of people and thousands of organizations, globally. Keeper is published in 23 languages and is sold in over 150 countries. Join one of the fastest-growing cybersecurity companies and gain valuable skills while expanding and developing client relationships in this pivotal role!About Keeper SecurityKeeper Security is one of the fastest-growing cybersecurity software companies that protects thousands of organizations and millions of people in over 150 countries. Keeper is a pioneer of zero-knowledge and zero-trust security built for any IT environment. Its core offering, KeeperPAM®, is an AI-enabled, cloud-native platform that protects all users, devices and infrastructure from cyber attacks. Recognized for its innovation in the Gartner Magic Quadrant for Privileged Access Management (PAM), Keeper secures passwords and passkeys, infrastructure secrets, remote connections and endpoints with role-based enforcement policies, least privilege and just-in-time access. Learn why Keeper is trusted by leading organizations to defend against modern adversaries at KeeperSecurity.com.About The JobJoin an elite group of proven performers and highly successful Customer Success professionals. Our team is full of seasoned technologists, with experience selling into SME and Enterprise level accounts. They have a passion for helping companies get the most out of their technology investments and are skilled at identifying new business opportunities and expansion opportunities within named accounts. As a Customer Success Manager, you will work with an established client base and be responsible for growing revenue through these accounts using our industry-leading solutions.Thrive in a supportive but independent workplace with the opportunity to grow as our organization growsMeet or exceed sales targets within SMB CohortCommunicate with Brazilian Portuguese, Spanish, and English speaking customers, both verbally and in writingProvide strong interactions with customers at the Senior Management level with support on forming relationships with C level contactsWork with clients to negotiate contract renewals, cross-sells, and upsellsWork with clients to establish business and technical goals & potential via technical and Quarterly Business ReviewsMaintain a structured cadence with named customer accounts, build relationships, present Keeper solutions, troubleshoot challenges, manage issues with the broader Keeper team and close dealsAdvise customers on best practices for securing and protecting their business against password related breachesProactively manage the success of a portfolio of assigned Keeper Security customers to deliver consistent value across the entire lifecycleConsistently demonstrate knowledge of Customer Success best practices, stay up to date on trends in the industry, and operate as a Customer Success and Cyber Security advisor to your customersUnderstand and navigate account procurement practices to negotiate licensing contractsResolve customer issues, alone and through collaboration with other Keeper Security teams; approach all situations with curiosity and creativity. Resolving customer issues can involve troubleshooting and require deep technical knowledge of our solutions and the Password management spaceBuild strong customer relationships by maintaining high levels of engagement, adoption, and communication; conduct quarterly business reviews to ensure our clients are up to speed on their areas of vulnerability, new product features, etc.Become a Keeper Security product expert for your customers; occasionally assist on Sales or Marketing calls/webinars as a CSM & Keeper expertDrive customer advocacy in the form of references, referrals, and case studiesPerform data-driven reviews and analysis on customer portfolio to prioritize opportunity and risk; reliably renew and expand customer contracts, meet and exceed personal and team quotasParticipate in the evolution of Keeper Security’s own Customer Success programs and processes; insist on excellence in our own Customer Success initiativesContribute towards the development of a strong team environment by upholding high work standardsJump at opportunities to go the extra mile to ensure our customers are supported and successful!Requirements1+ years of experience in Account Management or SaaS Customer Success/Sales rolesMust be fluent, both verbal and written in Portuguese, Spanish, and EnglishStrong technical knowledge as it pertains to software integrations (SSO, Directory etc), implementation, onboarding & supportMotivated by solving problems for customers; demonstrated ability to anticipate challenges before they ariseExperience working with and selling to Enterprise organizations, C-level Executives, IT and Cyber Security ExecutivesUnrivaled sense of autonomy, ownership, and dedication to helping customers realize their intended valueEnergetic and self-motivated; a team player who is also a proactive and creative problem solverAptitude for learning software; strong with business applicationsAbility to manage multiple priorities while maintaining strict attention to details. Strong communication and interpersonal skills, both written and verbal; consistent diplomacy, tact, and poise when working through customer issues and escalationsWorking knowledge of Salesforce.comUndergraduate degree preferred (BA/BS)Experience working in IAM industry is a plusBenefitsMedical, Dental & Vision (Inclusive of domestic partnerships)Employer Paid Life Insurance & Employee/Spouse/Child Supplemental lifeVoluntary Short/Long Term Disability Insurance401k (Roth/Traditional)A generous PTO plan that celebrates your commitment and seniority (including paid Bereavement/Jury Duty, etc)Keeper Security, Inc. is an equal opportunity employer and participant in the U.S. FederalE-Verify program. We celebrate diversity and are committed to creating an inclusive environment for all employees.Classification: Non-ExemptKeeper Candidate Privacy NoticeThis notice explains how Keeper Security processes your personal data during recruitment. Depending on the role and location, the Controller of personal data (the organization responsible for determining why and how personal data is processed) will be Keeper Security Inc. (US), Keeper Security EMEA Ltd. (Ireland), or Keeper Security APAC K.K (Japan). Data We CollectInformation You ProvideContact details, CV/resume, cover letterEmployment history, qualifications, work eligibilityApplication responses and uploaded documentsInformation We GenerateInterview notes, assessments, communicationsScheduling informationInformation From OthersRecruiter/referral information who submit your profileReferences (with your consent, before final offer)Public professional profilesBackground verification (post offer)Voluntary Diversity and Equal Opportunity InformationWe may ask you to voluntarily provide diversity information including race/ethnicity, gender, disability status and veteran status (US). Providing this information is optional and Keeper collects this data in order to comply with EEOC and similar requirements How We Use Your DataAssess your application and suitabilityManage interviews and recruitment workflowConsider you for other/future roles (we may seek your consent to keep your information on our systems beyond the retention period specified)Comply with employment law obligations Legal BasisLegitimate Interests (recruitment management, security and integrity of the hiring process)Contracting steps (for progressed candidates)Legal and regulatory compliance obligations; explicit consent where required Who We Share Information WithInternalHR, hiring managers, interviewers*, IT support for system administrationNote - diversity and equal opportunity data is not shared with hiring managers.Third PartiesService providers who assist with:Applicant tracking, recruitment systems and assessment providersBackground verification vendors (post offer)Recruitment agencies (where applicable)Tools to support communication, collaboration and to securely store your dataKeeper ensures that all our third parties are contractually bound to protect your personal data with adequate safeguards in place. International TransfersYour data may be accessed by Keeper entities globally as needed for the purposes of hiring and decision making. We protect any such data transfer between Keeper entities using appropriate safeguards under applicable data protection laws. SecurityWe implement appropriate technical and organizational measures to protect your data, consistent with our industry leading security standards. RetentionWe keep your data for 24 months from your last application activity, then delete or anonymize it.ExceptionsYou opt into our talent database for further retention by providing consent (extended retention)You're hired (transfers to employee records) Your RightsYou have the following rights and can contact us at the email below to exercise them:Access, correct, or delete your data, subject to applicable law and retention requirementsObject to or restrict processingWithdraw consent (where applicable)Request data portabilityLodge a complaint with your data protection authorityIf you become an employee, your rights regarding your employee record are governed by our internal Employee Privacy Notice and certain data will be retained as required under relevant laws such as employment or tax law.When you request access to your personal data, some information may be redacted if it includes the personal data of other individuals or information that we must protect in order to preserve their privacy rights. Automated DecisionsKeeper does not make hiring decisions using solely automated processing. Contact - Candidates can send privacy questions to: privacy@keepersecurity.com