IT Customer Service rep

Contractor Opportunity: IT Customer Service Representative Location: Onsite – Chicago, ILEngagement Type: Contractor via Third-Party SupplierContracting Entity: AccentureSupplier of Record: BCforwardStart Date: 6/15/2026Duration: 6 Months with potential for extensionAbout The RoleThe Infrastructure Shared Services for Client group serves as the internal global IT organization, delivering essential day‑to‑day technology support that keeps the business running smoothly. In this role, you will be a key on‑site IT support professional, providing hands‑on and remote assistance across workstations, mobile devices, conference rooms, and office technology.This is a highly visible, customer‑facing position ideal for someone who thrives in an in‑office environment, enjoys solving technical problems, and takes pride in delivering reliable, high‑quality IT support.This opportunity is open to individuals located in the Chicago, IL and surrounding areas.The project hours of operations will be Monday – Friday, in which candidate must be available to work an 8-hour shift between 8:00 AM to 5:00 PM CentralTime.Contractors will be engaged and paid by a third-party payroll supplier, BCforward, which will serve as the employer of record for tax and compliance purposes.Key ResponsibilitiesCore DutiesLog, track, and resolve service requests and incidents using ServiceNow, ensuring timely and accurate updates.Provide in person and remote technical support for end users, including Windows 11, MacOS, and mobile devices (iOS and Android).Deploy, image, and reimage laptops and workstations using Microsoft Autopilot and Intune, following standard procedures.Support Microsoft Teams meetings and conference room technology, ensuring smooth collaboration experiences.Deliverables or Project ScopeResolved desktop, workstation, and mobile device support tickets that meet defined service levels and customer satisfaction standards. Accurate inventory management and asset tracking, including preparation, packaging, and shipment of laptops and accessories.Cleaned, sanitized, and deployment ready IT equipment maintained to established hygiene and operational standards.Consistent on site IT support coverage for office users, meetings, and shared technology spaces in the Chicago location.Collaboration Tools or PlatformsMicrosoft 365 tools, including Outlook, Teams, and Office applications, for communication and productivity.ServiceNow for incident management, service requests, and tracking.Microsoft 365 tools, including Outlook, Teams, and Office applications, for communication and productivity. Conference room AV and Microsoft Teams Room technologies (as applicable).QualificationsBachelor’s degree in information technology, Computer Science, or related certificationsMinimum of 3+ years’ experience in desktop support or IT help desk rolesAbility to lift and transport IT equipment up to 30 lbs as neededFamiliarity with imaging and workstation setup proceduresPreferred QualificationsKnowledge of Microsoft Teams Room device functionalityExperience using and building AI toolkitsBilingualExperience supporting network infrastructureAdditional Information / Requirements100% in office, based in Chicago, IL2 Interviews will be completed in person or MS Teams, one for technical skills check and a final interview How to ApplyPlease register and submit your resume at Avature Contractor Exchange. Qualified candidates will be contacted by Accenture’s Direct Sourcing team for initial screening, then by BCforward for next steps.Compliance NotesThis is a contractor role administered through a third-party payroll supplier. The supplier will determine compensation, benefits, and applicable employment policies. The contractor will not be eligible for employee benefits from Accenture.The supplier will ensure compliance with applicable federal and state laws including ADA, FMLA, and local ordinances.Contractors must have work authorization that does not now or in the future require sponsorship of a visa for work authorization in the United States.Individuals currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.Contractor candidates will not be obligated to disclose sealed or expunged records of conviction or arrest. A criminal conviction history is not an absolute bar to engagement with Accenture.Accenture will not discriminate against individuals because they have inquired about, discussed, or disclosed their own pay or the pay of another individual.Those With Access To Compensation Information As a Part Of Their Job Functions May Not Disclose Such Information Unless The Disclosure IsIn response to a formal complaint or charge,In furtherance of an investigation, proceeding, hearing, or action, orConsistent with Accenture’s legal duty to furnish information California residents or those planning to work from Los Angeles County should review additional notifications here.Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the contractor engagement process.Compensation DisclosureCompensation for contractor roles supporting Accenture is determined by the contractor’s employer BCforward, and varies depending on factors such as location, role, skill set, and experience.As required by law, below you’ll find the reasonable range of compensation BCforward expects to pay for this role as set forth below.We anticipate this contractor role will be posted until 6/5/2026.BCforward offers a market competitive suite of benefits including but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k. See more information on our benefits here: https://www.bcforward.com/bcforward-benefits/LocationHourly RangeCalifornia$30.00 – $38.00Colorado$28.00 – $35.00Cleveland, OH$25.00 – $30.00District of Columbia$32.00 – $40.00Illinois$27.00 – $33.00Maryland$30.00 – $37.00Massachusetts$31.00 – $39.00Maine$25.00 – $30.00Minnesota$28.00 – $34.00New York$32.00 – $41.00New Jersey$31.00 – $38.00Virginia$28.00 – $35.00Washington$31.00 – $40.00Drug-Free WorkplaceAccenture maintains a drug-free workplace. Engaging in illegal activities, including drug abuse, may result in termination or other appropriate action.The unlawful manufacture, sale, distribution, transfer, dispensation, possession, or use of controlled substances or marijuana in the workplace is strictly prohibited.Equal Employment Opportunity Statement Accenture believes that no one should be discriminated against because of their differences.All decisions regarding contractor engagement shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status, or any other basis protected by applicable law.Accenture’s commitment to diversity and inclusion extends to all individuals performing services on its behalf, including those engaged through third-party suppliers. For details, view a copy of the Accenture Equal OpportunityStatement.Accenture is an EEO and Affirmative Action supporter of Veterans and Individuals with Disabilities and is committed to providing veteran engagement opportunities.Accenture is committed to fostering an inclusive environment and ensuring equal opportunity for individuals with disabilities or religious observances. If you are hired to perform services as a contractor for Accenture, you may request reasonable accommodations through the supplier, which will coordinate with Accenture as needed to support your ability to perform essential job functions.