Assistant Spa / Center Manager
Position SummaryAs the Assistant Center Manager you play a key leadership role in supporting the Center Manager with daily operations, team performance and development, and delivering an exceptional guest experience. This position helps drive sales, maintain brand standards, and foster a positive team culture. The Assistant Center Manager acts as a leader-on-duty, ensuring smooth execution of center operations and stepping in to coach team members, resolve guest concerns, and uphold guest experience excellence.Essential Responsibilities And DutiesGuest ExperienceCreate a positive and welcoming environment that reflects the company's values and standardsMaintain a strong presence at the front desk to support team coverage and coachingEnsure every guest consistently receives a welcoming and exceptional experienceProactively address guest concerns and resolve issues to uphold guest satisfactionSales & Goal AchievementLead by example in educating guests on savings, products, services, and promotionsAnalyze sales performance and guest trends to identify improvement opportunitiesMotivate and coach the team to achieve or exceed center and individual sales and KPI goalsSupport execution of local marketing and community engagement effortsProduct & Service SalesCoach the team in confidently recommending products and services to drive sales and guest satisfactionMaintain in-depth knowledge of all services, skincare products, and brand standardsStay informed on current promotions, product launches, and educational updates provided by the brandTeam Leadership & CultureProvide ongoing support and coaching to Guest Service Associates and SpecialistsReinforce accountability around service standards, performance expectations, and operational protocolsHelp onboard and train new team members, creating a supportive and inclusive environmentAct as the point of contact in the absence of the Center ManagerCenter OperationsEnsure standards for cleanliness, sanitation, presentation, and professionalism are consistently metAssist with daily operations including opening and closing procedures, managing the books, administrative tasks, and inventoryEnsure the team accurately processes transactions and manages guest profiles through POS systemsRequired Knowledge, Skills, And AbilitiesStrong leadership, problem-solving, and interpersonal skillsProven ability to drive sales and support team developmentPassion for delivering exceptional guest service and fostering a positive culturePassion for beauty, wellness, and skincareEducation and Experience2+ years of experience in customer service or sales preferredPrevious supervisory or team lead experience preferredProficiency with POS systems and Microsoft Office Suite or related softwareWork Environment and Physical DemandsReliable and flexible schedule, including availability for evenings and weekendsTravel requirements: As requiredPowered by JazzHRHD07Zxjr9k