Senior Support Engineer

A fast-growing, energetic global IT-Engineering services company partners with industry leaders like Uber, Robinhood, Netflix, Airbnb, Google, and Sephora, providing cutting-edge technology solutions across the US and internationally. They inspire, build, and deliver business results through a culture of innovation, keeping clients at the forefront of the latest technologies.The Role Build and maintain a holistic view of the client environment, ensuring alignment between engineering, operations, and business stakeholders. Partner with business unit account teams and leadership to understand customer demand, forecast work, and shape prioritization strategies. Lead planning and coordination of client-level activities for large-scale migration or upgrade efforts. Act as a central point of coordination for cross-functional teams, defining and communicating dependencies, risks, and sequencing. Provide oversight and guidance to engineers on configuration approach, ensuring consistency, quality, and adherence to standards. Drive operational efficiency by identifying process improvement opportunities and enhancing workflow coordination.What You'll Need Proven ability to work across complex organizational silos. Strong experience in coordinating client-level activities for large-scale projects. Expertise in managing cross-functional teams and communication. Ability to provide guidance on configuration and ensure quality standards. Experience in process improvement and workflow coordination. Strong stakeholder management skills with both technical and non-technical audiences.What's On Offer Opportunity to work with leading global clients. Engaging role in a dynamic, fast-growing company. Focus on innovation and cutting-edge technologies.Apply via Haystack today!