BAND - Customer Support & Team Assistant Intern

About The JobAbout NAVER U.HubNAVER U.Hub is the U.S. subsidiary of NAVER, a global internet technology company, based in Los Angeles with offices in Seattle and Redwood City. Our teams across NAVER Search US, BAND, ThingsBook, and NAVER Ventures collaborate to advance AI, social media, and investment initiatives that build smarter and more connected experiences for global users.OverviewThis hybrid internship offers hands-on experience across customer support, product education, content creation, and team operations.Your primary role will be to help users succeed with BAND, deliver tailored demos to prospective customers, and develop resources that enhance onboarding—while also supporting the team with logistics and administrative coordination.You'll collaborate closely with partnership and marketing teams to continuously improve the user experience and ensure internal operations run efficiently and smoothly.Why Join BAND? Make a meaningful impact by helping communities stay connectedCollaborate with a mission-driven, fast-moving teamOpportunity to shape user education and support at scaleFlexible, collaborative work environmentKey ResponsibilitiesCustomer Success & Relationships Assist in responding to user inquiries via email, chat, and support channels with clarity and empathyHelp troubleshoot issues and guide users to effective solutionsHelp identify recurring pain points and share actionable insights with internal teamsSupport user interviews to better understand needs, use cases, and challengesAssist in building relationships with users and developing connections with collaboratorsContribute to the creation of help articles, guides, and FAQsLearn the ins and outs of the product to effectively help usersProduct Demos & Lead Support Assist with product demos for prospective customersHelp understand prospect needs and support tailoring tailor demos to relevant use casesSupport onboarding for new groups to help ensure a smooth and successful startAssist partnerships and marketing teams in nurturing leadsContent Creation Support Help gather real-world use cases through user interviews and success storiesAssist in creating clear, engaging support and marketing content (guides, tutorials, social posts, videos)Collaborate with designers and videographers to produce graphics and video assetsAssist in scripting and producing demo videos and onboarding contentTeam Support & Operations Assist with logistics for events, campaigns, and team initiativesAssist with coordinating merchandise orders, shipping, and inventory trackingProvide cross-functional administrative and operational support for efficient operationsSkills & Qualifications Strong customer-first mindset with a passion for helping people succeedStrong problem-solving ability and attention to detailExcellent written and verbal communication skillsBasic content creation skills (graphics and short-form videos using tools like Canva)Preferred Qualifications Experience or interest in creating help center content, tutorials, or educational materialsExperience or interest in delivering product demos, training, or presentationsExperience or interest in service-based customer success, support, or onboardingWhat Success Looks Like Users feel supported, confident, and satisfied with BANDProspective customers clearly understand BAND's value through effective demosSupport content reduces repetitive inquiries and improves onboardingTeam operational bottlenecks are reduced through proactive supportOther Job type: Full-time internshipContract period: 3 months (with potential for internship extension)Location: Remote (must be based in California)This position is remote; however, candidates must be currently located in California due to employment requirements.Pay: $30/hrPlease note: To be eligible, applicants must be currently authorized to work in the United States on a full-time basis (CPT/OPT required for F-1 students). Sponsorship for employment visa status is unavailable.Equal Employment OpportunityNAVER U.Hub is proud to be an Equal Opportunity Employer, fostering a diverse and inclusive workplace where all individuals are valued and respected. Naver U.Hub and its affiliated companies are committed to providing an Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law.