Data Center Technical Lead

Dice is the leading career destination for tech experts at every stage of their careers. Our client, Milestone Technologies, Inc., is seeking the following. Apply via Dice today!As a Data Center Lead, you will be spending more than 50% of the time working alongside Data Center Technicians IC1 and IC2s in supporting installs, troubleshooting, and maintaining servers. The remaining time will be spent on daily onsite management of staff and other non-technical duties. Expansion of basic knowledge and experience working with computers and related knowledge is expected along with added supervisory responsibilities.How You Will Make an Impact:Achieving goals by fostering an environment of responsibility and empowerment, leading by example, providing support, and nurturing a constructive and efficient team atmosphereResponsible for ensuring comprehensive compliance and quality of data center servicesOffer direction on and enforce adherence to client policies, procedures, timelines, and changes in service, holding the team accountableEnsure that technicians are adequately trained on protocols for setup, deployment, substitution, and post-implementation quality assurance proceduresAdminister quality assessments in a timely matter and offer constructive feedback to your techniciansRaise concerns via suitable routes and monitor issue resolution, disseminating related knowledge with pertinent teamsAssess procedural changes to determine their effect on service delivery and communicate relevant information about these changes to stakeholders across various functions and disciplinesLead team and troubleshooting meetings, manage workload distribution among your team, and adjust priorities in response to changesComplete mandatory safety training, hold daily safety meetings, and engage in on-site safety committeesEnsure technicians adhere to all safety protocols (such as using Personal Protective Equipment (PPE), equipment handling, lift operation, electrical hazards, ladder/rolling stairs usage)Foster a safety-conscious culture, encouraging technicians to take initiative, voice concerns, and report safety incidents or potential risksDemonstrate pride and a sense of responsibility for the standard of service, its thoroughness, and the resultant customer experience, showing dedication and ownership of the data center facilitiesEnsure all operations are carried out in an appropriate, cost-effective way, consistent with client's global service expectations and within scope of the SOWOversees daily management of staff, including IC1, IC2 techniciansApprove timecards correctly and on time for error free billingCoach and mentor staff to achieve high quality results and high performanceConduct regular one on one employee status meetings to provide performance feedback as well as annual performance reviews and document them is the given foldersAdhere to and apply the disciplinary process related to staff performance issues.Provides explanations for operational performance results (explain why metrics/KPIs missed, met, or exceeded targets.)Provides input and suggestions for improving operational performance and efficiency in the local environment.Screen and schedule temporary labor resources for short term projects.Screen and select the most qualified technician with the best technical capabilities and cultural fit then recommend hire of long term. resources (work with recruiting team to interview candidates and suggest hire for backfills and new positions.)Owning the onboarding and training of all new hiresManage local morale budget to ensure team morale is highCollaborate and share best practices with Data Center Leads in other locations (drive increased teamwork across regions)Other duties as assigned by managementWhat You Will Need to Succeed: College diploma/degree or minimum 2 years equivalent leadership experienceAbility to recommend improvements in operational management systems, processes, and best practicesManage resource budgets and forecastsPerform quality controls and monitor production KPIsFind ways to increase quality of customer serviceComfortable speaking face to face as well as in virtual video callsBasic knowledge of and hand on experience with computer hardwareHigh level of written and oral fluency in EnglishAbility to learn new software quicklyAbility to Multi-taskAble to safely lift and move a minimum of fifty (50) poundsWork environments may include performing tasks in indoor areas that reach temperatures of 90+ degrees Fahrenheit during certain times of the yearData Center Technical Lead