Desktop Support Technician

OverviewWe are seeking a Desktop Support Technician with strong Level 2 support experience to provide end-user support, device deployment, and ongoing maintenance of desktop environments. This role requires a hands-on professional who can deliver high-quality technical support while maintaining strong customer service and communication standards.Key ResponsibilitiesInstall, configure, and maintain desktops, laptops, peripherals, and software in accordance with company standardsBuild, image, and deploy systems for new hires, including coordinating shipment and setup of equipmentProvide Level 2 support, troubleshooting and resolving issues related to Windows 11 OS, desktop hardware, and enterprise applicationsSupport Microsoft 365 (O365) applications, including installation, configuration, and troubleshootingPerform device lifecycle management, including upgrades, refreshes, IMAC (Install, Move, Add, Change) activities, and decommissioningMaintain accurate IT asset inventory, including tracking equipment and managing surplus hardwareTroubleshoot network connectivity and support printing environments (network and local printers)Manage and support Active Directory, including user accounts, organizational units, and group policiesDeploy and manage software using tools such as MECM, Intune, and App-VProvide mobile device and mobile mail support for end usersWork with hardware vendors (e.g., Dell) for warranty support and escalationsTrack and manage incidents through ServiceNow or similar ITSM tools, ensuring SLA adherenceCommunicate technical issues and solutions clearly to both technical and non-technical usersDocument issues, resolutions, and processes to improve knowledge sharing and support efficiencyRequired Skills & Qualifications5+ years of experience in desktop support or a similar roleStrong experience supporting Windows 11 environmentsProficiency with Microsoft 365 (O365) applications and servicesHands-on experience with PC imaging, deployment, and refresh processes (MECM preferred)Solid understanding of Active Directory (user management, OUs, group policies)Experience troubleshooting hardware (Dell preferred), software, and basic networking issuesFamiliarity with software deployment tools (MECM, Intune, App-V)Experience working with ServiceNow or similar ticketing systemsStrong analytical, troubleshooting, and problem-solving skillsExcellent communication and customer service skillsAbility to manage multiple tasks and priorities in a fast-paced environmentPreferred QualificationsBachelor's degree in IT, Computer Science, or related field (or equivalent experience)Microsoft certifications or related technical certificationsExperience in enterprise IT environments supporting large user basesJob Type & LocationThis is a Contract to Hire position based out of Hingham, MA.Pay And BenefitsThe pay range for this position is $20.00 - $34.00/hr.Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:Medical, dental & visionCritical Illness, Accident, and Hospital401(k) Retirement Plan - Pre-tax and Roth post-tax contributions availableLife Insurance (Voluntary Life & AD&D for the employee and dependents)Short and long-term disabilityHealth Spending Account (HSA)Transportation benefitsEmployee Assistance ProgramTime Off/Leave (PTO, Vacation or Sick Leave)Workplace TypeThis is a fully onsite position in Hingham,MA.Application DeadlineThis position is anticipated to close on May 23, 2026.About TEKsystemsWe're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.About TEKsystems And TEKsystems Global ServicesWe're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.