Desktop Engineer

If you are an existing employee of South Shore Health then please apply through the internal career site.Requisition NumberR-22636FacilityLOC0014 - 549 Columbian Street549 Columbian Street Weymouth, MA 02190Department NameSHS IT Systems & ServerStatusFull timeBudgeted Hours40ShiftDay (United States of America)The Desktop Engineer is primarily responsible for aspects of IT Desktop environment including planning, architecting, organizing, implementing, supporting and monitoring the desktop infrastructure and systems, under the direction of the Manager, Systems and Server. This will be a hands-on engineering role that will be involved in planning, designing, developing standards, and implement various desktop platforms, troubleshooting tools, desktop management tools, and desktop patching and software deployment tools, to support a high performance and resilient desktop infrastructure.Compensation Pay Range$79,600.00 - $113,800.00Essential FunctionsManage and maintain an SCCM environment, including operating system deployments, automated software updates, patch management, and application deployments across the infrastructureResponsible for creating Windows 10 software images for endpoint devicesResponsible for thin client firmware deployment and inoperability with 3rd party devicesAdminister Group Policy, Office Customization Tools and other configuration settings for endpointsCollaborate with IT teams to optimize and automate workstation and software deployment and configurationProvide escalated technical assistance to IT support teams, investigating and resolving systems-related matters of significanceApply best practice problem-solving techniques to develop reliable solutions to a variety of problems independentlyProvide root cause analysis and identification of corrective actions for given problemsIdentify interdependencies in system and application components, and submit recommendations for improvementsPrepare and maintain clear, accurate documentation for an audience of IT infrastructure engineers and support teams for a variety of critical functionsCommunicate effectively regarding operations and environmental changesContinuously develop and demonstrate subject matter expertise on established and emerging hardware and software platformsAssume additional responsibilities as requestedResponsible for process and procedures for application packaging and documentationUpdate/Create documentation as needed (user guides, admin guides, knowledge base articles, FAQs, quick reference guides)Create standard operating procedures on all solutions implementedResearch, evaluate, and remain current on emerging tools, techniques, and IT technologiesWorking effectively in a collaborative and innovative team-oriented environmentActively work with multiple groups to review work and to remove impediments/roadblocksFix issues preventing individual devices being patched where necessaryDevelop solutions and identify areas for continual improvement of our vulnerability compliance positionTrack and monitor deviations and requests for deviations to baseline configurationsAbility to troubleshoot application installations and end user issues pertaining to usage of various desktop applications (Internet Explorer, Java, Office 2016, O365, Adobe products, and various antivirus suites)Strong understanding of Edge, Internet Explorer, and Chrome (security zones, document modes, add-ons) and ability to troubleshoot/identify web app and site security or compatibility related issuesPerform software distribution and patch management to Windows PC's, laptops, and serversOther duties as requiredJob RequirementsMinimum Education - PreferredBachelor’s degree in computer science, Information Technology or other technical field preferred. Incumbents who not hold degrees may qualify if they have achieved applicable certifications and/or requisite work experience in training.Minimum Work ExperienceMinimum of 3 - 5 years of relevant experience in a desktop engineering role (e.g., architecture, desktop or other technology support experience, preferably in healthcare environment).Required Additional Knowledge, And AbilitiesCertification in OS and Virtualization technologies (Windows, Linux OS administration, Microsoft platform administration technologies, server and desktop virtualization technologies). Microsoft (MCSE), VMware (VCP), Citrix (CCEA/CCEE/CCIA) are preferred.ITIL, Lean, or Six Sigma Training or experience preferred.Demonstrated success developing and leading a high performance IT team, and raising the maturity level of the function.Advanced knowledge and experience with Microsoft Windows Server, Redhat Linux, Exchange Server, and Active Directory infrastructure.Experience with use of application, system, and other performance analysis and monitoring tools.Strong communications skills including the ability to build relationships and effectively communicate with project teams and key clinical stakeholders, including business services, nurses and physicians. Flexible team player with strong project management and organizational skills with ability to establish and achieve goals and maintain timelines.M-F 8:00-5:00Responsibilities If RequiredEducation if Required: