AVEDA Retail Services Associate

Do What You Love, Love What You DoOur mission at Aveda is to care for the world we live in, from the products we make to the ways in which we give back to society. At Aveda, we strive to set an example for environmental leadership and responsibility, not just in the world of beauty, but around the world. ~ Horst RechelbacherWho We AreDo What You Love – Love What You Do. Founded in 2004, Nurtur Aveda is a community of professionals dedicated to environmental responsibility and developing future leaders in the world of beauty and wellness.ResponsibilitiesUphold the Nurtur Core Values and Behaviors and Aveda Success FactorsDemonstrate a strong understanding that the salon/spa industry is “high touch” and requires strong interpersonal skills and attention to the needs of othersFocus continually on hospitality, guest care, and service excellence by welcoming guests and students and treating them with care and respectPerform Aveda rituals for guests as they are waiting for appointments, including offering tea or water and hand and arm ritualsComplete the Aveda retail service cycle for every guestCheck guests in and out for appointments, ensuring that their contact information is correct, the appointment is booked appropriately with the necessary notes, and that the guest is rebooked accordinglyAssist the Support Center by answering inbound calls from guests as necessaryEffectively utilize and maintain the guest database and student books, ensuring that guest profiles are up-to-date and appointments are booked correctlyIdentify and work collaboratively to resolve student and guest challenges and/or requests in an efficient and timely mannerServe as a role model to students by presenting and reinforcing a professional appearance and behavior at all timesHelp maintain a cohesive, cooperative work environment through team building and motivationEffectively educate students, guests, and fellow team members about policies, products, services, promotions, and launchesActively participate in training programs for sales skills, product knowledge, and customer serviceCreate a sense of urgency in task completion and achieving goals by motivating self and others to accomplish objectives effectivelyEnsure there is always sufficient product inventory by assisting in regular physical inventory counts as required, assisting with the receipt, transfer, and shipment of product in an accurate and timely manner, and by communicating inventory opportunities, challenges, and incidents to leadership immediatelyFollow all Company guidelines and policies to properly open and close the retail areaMaintain all safety, security, and technological standards and identify and communicate potential problems, issues, and challenges to leadership immediatelyParticipate in and assist with Aveda and Nurtur corporate events including career fairs, marketing events, Earth Month, Beauty for a Cure, etc.Perform duties as assigned and/or required to meet business needsAbide by all other Nurtur policies and procedures as outlined in the Team Member Handbook and Code of ConductRequirementsHigh school diploma or GED equivalent, Bachelor’s degree a plusMinimum of 2 years’ continuous retail, customer service, restaurant, or hospitality experience required; experience in the cosmetology industry highly preferredValid state-issued Cosmetologist or Esthetician license preferred but not requiredExhibit self-direction, initiative, resourcefulness, and follow-through with the ability to work at a fast pace and handle multiple tasks and projects at the same timeExcellent interpersonal, communication, and presentation skillsDemonstrate professionalism and confidentiality in manner, dress, and conductComputer proficiency in Microsoft Word and ExcelAbility to set and achieve goals, implement decisions, and work under strict deadlines Ability to work a flexible schedule, including evenings and weekends as neededStrong commitment to customer service excellence and to the Company’s mission and visionPhysical Demands And Work EnvironmentWalk, stand up, and/or sit for up to eight (8) hours per dayUse hands to handle objects and reach with hands and armsWalk, sit, stand, balance, stoop, speak, and hearSee a computer screen and read paper and electronic documentsOccasionally lift and/or move objects up to 30 poundsTolerate a minimal to moderate noise level typical of a school settingPerks And BenefitsMedical/Dental/Vision/Life Insurance401(k)/matchPTOEmployee discounts on products and servicesOpportunities for professional growth and developmentTravel RequirementsThe team member in this position must be able to travel locally to events and for out-of-state training and events as necessary.Equal Opportunity EmployerNurtur Holdings LLC (including its affiliated organizations) is an Equal Opportunity Employer. All employees and applicants are covered by federal and state laws designed to safeguard employees and job applicants from discrimination on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information, military service, or other non-merit-based factors. Consistent with these obligations, Nurtur also provides reasonable accommodations to employees and applicants with disabilities and for sincerely held religious beliefs, observances, and practices.