Contact Center Service Representative (12:30pm to 9:00pM)

Contact Center Service RepresentativeLocation:Williamsville, NYStart Date: June 15,2026Schedule:Full-time | Monday-Friday, 12:30 PM-9:00 PM / Rotating weekend day (Saturday or Sunday) 9:00 AM-5:00 PMContact Center Hours:Monday-Friday: 6:00 AM-9:00 PM/ Saturday & Sunday: 9:00 AM-5:00 PMWork Arrangement:First 6 months: 100% on-siteAfter 6 months: If successfully performing, ability to work 1 day from home per weekPay:$19-$23 per hour (based on experience) + 10% Shift DifferentialWhy M&T?We've become one of the nation's strongest banks by knowing what matters most to our customers - and our employees. Experience the advantages of working in a large company with the rewards of working in a local, community-focused organization. You'll be encouraged to pursue your personal career goals and make a difference in ways that matter most to you.About the RoleAs a Contact Center Service Representative, you'll be the voice of M&T Bank-delivering exceptional service during inbound and outbound customer interactions. You'll respond to inquiries about our products and services and provide solutions across various business lines.What We OfferPaid training Monday - Friday 12:30pm to 9:00pm for several weeksOvertime and Shift DifferentialPaid Time OffHealth Care BenefitsRetirement Savings PlanTuition ReimbursementProfessional DevelopmentContact Center Hours of OperationMonday-Friday: 6:00 AM-9:00 PMSaturday & Sunday: 9:00 AM-5:00 PMWhat You'll Do?Identify and/or address customer needs by using appropriate needs identification methods, providing information or completing a service transaction in response to incoming questions regarding Bank products and/or services.Identify opportunities to suggest alternative Bank products or services to better suit the needs of customers while contributing to customer retention and expanding their overall relationship with the Bank.Research customer complaints or problems related to their accounts or Bank services and resolve them in a timely and accurate manner; escalate complex problems as appropriate to ensure their resolution.Take ownership of the customer issue until resolution or escalation and follow-up with the customer once servicing is complete to ensure their immediate needs and expectations have been met.Understand and adhere to the Company's risk and regulatory standards, policies and controls in accordance with the Company's Risk Appetite. Identify risk-related issues needing escalation to management.Who Do We Need?Minimum Qualifications:High school diploma or equivalent (GED)At least 6 months of proven experience in sales, service, or a related fieldStrong communication and telephone skillsGood organizational and time management abilitiesBasic familiarity with personal computersProven problem-solving skillsUnderstanding of customer service principles and their role in relationship-buildingPreferred Qualifications:Minimum of 1 year of customer service, sales or related experienceFamiliarity with Contact Center systemsExperience functioning in a fast-paced environmentReady to Make a Difference?Apply today and become part of a team that puts people first.LI-111M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $18.00 - $28.31 Hourly (USD). The successful candidate's particular combination of knowledge, skills, and experience will inform their specific compensation.LocationWilliamsville, New York, United States of AmericaM&T Bank Corporation is an Equal Opportunity/Affirmative Action Employer, including disabilities and veterans.