Technical Support Specialist

Job Overview Beyond Bancard, a rapidly growing full-service ISO and payment processing provider, is seeking a knowledgeable and solutions-driven Technical Support Specialist to join our expanding team. In this role, you will support our sales partners and merchants with equipment setup, gateway configurations, payment processing troubleshooting, and backend system support. You will work closely with Relationship Managers, underwriting, backend operations, and partner vendors to ensure smooth merchant onboarding and ongoing technical stability. This position is ideal for someone with merchant services, POS systems, or payment gateway experience who thrives in a fast-paced environment and enjoys solving problems efficiently and professionally. Responsibilities Provide technical support to merchants and sales partners regarding credit card terminals, POS systems, gateways, and processing platforms Assist with new merchant onboarding, including device programming, gateway setup, and system configuration Troubleshoot transaction errors, batch issues, funding delays, and connectivity problems Coordinate with processing platforms, banks, and third-party vendors to resolve technical issues Support equipment deployment, replacements, and firmware updates Maintain documentation of technical cases, resolutions, and follow-ups in CRM or internal systems Collaborate with Relationship Managers to ensure a seamless merchant experience Identify recurring issues and recommend process improvements Experience 2+ years of experience in merchant services technical support, POS support, IT support, or payment processing (preferred) Familiarity with gateway platforms (Authorize.net, NMI, etc.) Experience programming or deploying merchant equipment Basic networking knowledge (IP configuration, routers, connectivity troubleshooting) Understanding of transaction flows, authorization processes, and batch settlement Ability to explain technical information clearly to non-technical users Strong organizational skills and ability to manage multiple open cases Professional, calm, and solution-oriented demeanor Experience working within an ISO or payment processing environment Pay: $55,000.00 per year Benefits: Dental insurance Health insurance Paid time off Vision insurance Work Location: In person