Senior Collections Specialist

About the job Senior Collections SpecialistSenior Collections SpecialistPosition OverviewContract Position: 12 MonthsLocation: Coral Gables, FL (On-site)Schedule: Standard Hours (8:00 AM - 5:00 PM)Our client is a leading energy company seeking an experienced Collections Specialist to join their team. This role offers the opportunity to work with a Fortune 500 organization in the utilities sector, managing complex collection processes and contributing to financial recovery efforts.Key ResponsibilitiesManage a diverse portfolio of delinquent accounts across all aging buckets (1-120+ days)Handle specialized collection queues including First Payment, Defaults, Write-offs, Legal, and Bankruptcy casesExecute daily collection activities through multiple channels: phone calls, emails, texts, and formal correspondenceMaintain systematic follow-up processes to ensure customer payment commitments are honoredCollaborate with cross-functional teams including Customer Service, Product, Billing, and Legal departmentsPrepare comprehensive weekly forecasts and progress reports segmented by aging categoriesAnalyze accounts receivable data and identify non-payment trends and patternsStructure and manage payment plans, process payments, and evaluate extension eligibilityConduct skip tracing activities and coordinate field assignments for unlocatable accountsInvestigate and resolve collection-related disputes efficiently and professionallyPrepare litigation cases and coordinate with legal teams for escalated accountsRequired Qualifications6-10 years of progressive collections experience, preferably in utilities or similar regulated industryProven track record managing complex delinquent account portfoliosStrong analytical skills with experience in accounts receivable analysisExcellent verbal and written communication skillsDemonstrated negotiation abilities and conflict resolution skillsProficiency with collection software systems and CRM platformsKnowledge of bankruptcy procedures and legal collection processesAbility to work independently while maintaining attention to detailCustomer service orientation with professional demeanorHigh school diploma required; Bachelor's degree preferred What We OfferCompetitive hourly rate of up to $23/hour12-month contract opportunity with a stable, industry-leading organizationProfessional development opportunities in the energy sectorCollaborative team environment with cross-functional exposureOpportunity to work with cutting-edge collection technologies and processesStandard business hours with work-life balance