Collections Specialist

!!!!! Do not apply if you are not based in Miami, as it is an in office position !!!!!Cashera is a technology-driven fintech funding platform for small and medium businesses across the United States.With over $1 billion funded across its group's portfolio, Cashera combines technology, data, and industry know-how to deliver fast, flexible finance solutions for small and medium-sized enterprises.Key ResponsibilitiesMonitor assigned accounts to identify outstanding debts and delinquent payments.Contact customers via phone, email, or written correspondence to discuss overdue balances.Negotiate payment arrangements in alignment with company policies.Document all interactions, promises to pay, and financial agreements in the collection system.Research and resolve billing issues, disputes, or account discrepancies.Generate and maintain daily, weekly, and monthly collection reports.Collaborate with internal departments (billing, customer service, finance) to resolve account problems.Ensure compliance with state and federal debt‐collection regulations (FDCPA, etc.).Recommend accounts for escalated actions such as legal review, write‐offs, or external agencies.QualificationsHigh school diploma or equivalent (GED); Associate degree preferred.1–3 years of experience in collections, accounts receivable.Strong communication and negotiation skills.Ability to handle difficult conversations professionally.Proficiency with computers and collection software.Excellent attention to detail and time‐management skills.