Customer Success Operations Manager - MS (Remote)

Pinnacle Method Consulting's mission is to help job seekers reach their career peak by accessing top-tier opportunities. We are not a staffing firm or agency. Pinnacle Method does not hire for these roles—we systematically source and verify them from premier employers.Employer Industry: Data Center and Cloud ServicesWhy Consider This Job Opportunity Opportunity for career advancement and growth within the organization Competitive salary and benefits package Supportive and collaborative work environment Chance to make a positive impact on customer satisfaction and service delivery Engage in a role that emphasizes operational excellence and continuous improvementWhat To Expect (Job Responsibilities) Coordinate and execute critical post-sale and customer lifecycle processes, including change orders, renewals, and billing inquiries Partner cross-functionally with Sales, Solutions Engineering, and other teams to ensure timely execution of customer requests Manage customer account updates and ensure data integrity across systems Support the renewal process by creating opportunities for accounts approaching contract expiration Assist with complex billing and contractual inquiries, serving as a liaison between teamsWhat Is Required (Qualifications) 1-2 years of experience in Customer Success, Sales Operations, Order Management, or a similar operational role within a technology, telecommunications, or data center environment Strong working knowledge of CRM platforms such as Salesforce and ERP systems; Epicor experience strongly preferred Experience supporting quoting, renewals, order processing, and customer account maintenance Demonstrated ability to work across cross-functional teams, including Legal, Billing, and Sales Strong organizational, communication, and problem-solving skills with exceptional attention to detailHow To Stand Out (Preferred Qualifications) Working knowledge of Managed Services products and related customer lifecycle processes Familiarity with sales order workflows and ERP-based order processing Experience supporting partial terminations, billing adjustments, and early termination fee coordination Ability to work independently and drive tasks through completion with minimal oversight#DataCenter #CloudServices #CustomerSuccess #OperationalExcellence #CareerOpportunity"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."#PinnacleMethodConsulting