Account Manager

This position is responsible for managing and supporting an assigned portfolio of existing customers, ensuring their ongoing satisfaction and long-term retention. The role includes preparing accurate and competitive quotes, overseeing purchasing activities, and proactively managing customer inventory levels to meet demand while minimizing shortages or excess stock.The position will work closely with customers to understand their project requirements, timelines, and changing inventory needs, serving as a primary point of contact and trusted partner. This role will coordinate internally with sales, operations, and logistics teams to ensure seamless order processing, on-time delivery, and issue resolution. The individual will also identify opportunities to improve service, optimize inventory programs, and expand business within existing accounts through strong communication and relationship management skills.Typical AccountabilitiesClient Relationship Management: Develop and maintain strong relationships with existing clientsServe as primary point of contact for assigned accountsConduct regular meetings with clients to discuss their needs and assess satisfactionSales and Revenue GrowthIdentify opportunities to upsell and cross-sell fastener products and services Develop and maintain material requirement plans based on productions schedules and forecastsEnsure production schedules are aligned with customer demand and delivery commitmentsProcurement CoordinationCollaborate with Purchasing team to place orders for materials Monitor production progress and adjust schedules as needed to meet targetsInventory Management Implement strategies to optimize inventory levelsIdentify and address any discrepancies in inventory recordsMarket and Product KnowledgeStay informed about industry trends, market conditions, and competitor activitiesMaintain comprehensive knowledge about TR’s products and servicesProblem Solving and Support Address and resolve client issues and complaints promptly and effectivelyCoordinate with internal teams to ensure timely delivery and quality service Data Analysis, Reporting and Documentation Analyse data to identify trends, issues, and opportunities for improvementUpdate reports for management on planning and inventory performance Review and Process weekly OrdersMonitor Incoming Weekly Forecast from customers **receiving on time** Review incoming forecast for discrepancies Analyse and Process customer EDI/non EDI orders on scheduled dates Verify order status Administrative DutiesAssist accounting on any short payments/Queries Review customer cumulative reports/ DiscrepanciesSubmit obsolescence forms/BON requests from customers – maintain good knowledge of extruded program EOPSMaintain customer specific parts trackers/program EOPSNew Product CreationComplete new product forms / Submit all documents in portal Follow up with internal team until finalized New Account Set upProcess New Account Docs with TR Legal/ NDA, T&Cs, VDA Send customer New Account Setup form/request Resale CertVerify all documentation is received before finishing account setup Skills and Experience3-5 years of industrial distribution experience preferred and/or experience working in the customer service field.