Federal CCaaS Transformation Leader

A leading technology firm is seeking a Contact Center Transformation Leader to oversee large-scale transformation programs for Federal clients. This role involves shaping and delivering innovative service strategies, managing client relationships, and leading a small team. Proven experience in contact center modernization, CCaaS technologies, and business development within the Federal Public Sector is essential. The position can be performed anywhere in the United States and offers the opportunity to drive significant impact in government services. J-18808-Ljbffr