Customer/Client Engagement Manager (Federal Programs)

ResponsibilitiesThis position description does not represent a current opening but may be used to identify candidates with skills and experience to fill a position within Technica Corporation once the contract is awarded. Candidates who express an interest may be considered for future positions at Technica Corporation. If a position becomes available that aligns with your qualifications, our recruitment team will contact you.About the RoleTechnica Corporation is seeking a Customer/Client Engagement Manager (Federal Programs) to partner with our Program Managers and leadership team to deepen customer trust, strengthen satisfaction, and enable program growth and expansion across our federal portfolio.This is a new and evolving role designed for an experienced GovCon professional who thrives at the intersection of customer engagement, operational insight, and strategic growth enablement. The individual in this role will help define how Technica institutionalizes customer intimacy-turning strong delivery into customer advocacy, high CPARS outcomes, and follow-on work.This position is a peer partner to Program Managers, focused on ensuring customer relationships are intentional, proactive, and aligned with mission success and long-term contract growth.The position will be located in Sterling, VA and may support a hybrid work schedule. The final approved work schedule arrangement will be coordinated with the hiring manager. This position may require travel of 10-20%.What You'll DoStrategic Customer EngagementPartner with Program Managers to support and enhance customer engagement strategies across assigned programsBuild strong, trusted relationships with mission, functional, and senior customer stakeholders, expanding Technica's relationship footprint beyond day-to-day executionServe as a senior escalation support and alignment resource, partnering with Program Managers to help resolve customer concerns while preserving PM ownership and accountabilityProgram Growth EnablementIdentify and surface program expansion, task order, and follow-on opportunities through customer engagement and operational insightCollaborate with PMs, Capture, and BD teams to help shape opportunities, provide customer context, and support win strategiesStrengthen recompete readiness by maintaining consistent customer engagement and sentiment throughout contract performanceProgram Manager PartnershipOperate as a partner to PMsComplement PM delivery leadership by focusing on stakeholder engagement planning, strategic customer conversations, and long-term account health and growthReinforce PM authority and credibility with customers while avoiding role confusionCustomer Satisfaction & CPARS FocusEstablish proactive customer feedback loops and engagement cadenceMonitor delivery and relationship signals that could impact customer satisfactionPartner with PMs to support year-round CPARS positioning, not just evaluation periodsInternal Coordination & InfluenceCoordinate across operations, delivery, contracts, pricing, security, and leadership to align internal actions with customer expectationsHelp ensure customer commitments are clearly understood, realistic, and consistently metRequirementsActive Secret Security ClearanceBachelor's degree and/or equivalent education and experience12 years of experience in federal government contracting with exposure to DoD and/or Intelligence Community customersProven success building and sustaining strong customer relationships in a delivery-oriented environmentExperience identifying and enabling program growth or expansionDemonstrated ability to partner effectively with PMs and cross-functional internal teamsStrong communication skills and executive presence with government stakeholdersDesiredExperience operating in a two-in-a-box model alongside PMsPrior experience in customer relations, account management, client management, or growth-adjacent rolesExperience supporting recompetes, follow-on task orders, or contract expansionsFamiliarity with CPARS processes and performance evaluation dynamicProven experience managing programs of $25M+ and/or with FTEs of 40+OverviewAbout Technica: At Technica Corporation, our goal is to provide exceptional professional services and innovative technology solutions that meet or exceed our customer's expectations. We specialize in a wide range of advanced information technology solutions from Systems Engineering to Cyber Security, and from Software Development to Product Solutions. From our locations across the DC Metro area, Hampton, Virginia, and Huntsville, Alabama, we provide technological subject matter expertise, program management and business process knowledge as a trusted advisor in support of our Department of Defense and other Federal Agency customers.EEOEQUAL EMPLOYMENT OPPORTUNITYIt is Technica's policy to affirmatively support Equal Employment Opportunity (EEO) for all qualified individuals without regard to color, gender, religion, creed, national origin, age, race, disability, gender identity, genetic information, sexual orientation, marital status, veteran status or any other characteristic protected by law. This policy covers all aspects of the employment relationship including recruiting, hiring, compensation, assignment, promotion, transfer, training, working conditions, employment longevity, retirement, employee benefits and termination.Technica's EEO philosophy promotes equal employment opportunity throughout the organization. Any form of unlawful employee harassment based on the above mentioned characteristics is prohibited. Equal Opportunity Employer Minorities/Women/Vets/Disabled/Gender Identity/Sexual Orientation.