Product Manager
About the Role Abacus Business Computer (abcPOS) is a New York City-based POS systems company providing end-to-end solutions, including POS systems, merchant services, and growth marketing. With over 30 years in the industry, abcPOS serves more than 6,000 customers and supports 40,000 installed devices across restaurants, retail, e-commerce, and franchise businesses.We are looking for a Product Manager with strong UX/UI design capabilities who can own the full product lifecycle while also contributing hands-on to user experience and interface design. This role requires someone who thrives in a fast-paced environment and can bridge product strategy with execution across both hardware and software platforms.Must be fluent in both Mandarin (Chinese) and English.Responsibilties: Product Ownership & StrategyOwn the end-to-end product lifecycle, including market research, planning, positioning, roadmap development, requirements definition, and product launch.Define and evolve product strategy based on customer insights, industry trends, and business goalsTranslate product vision into detailed technical requirements for engineering teams.Create product documentation including business cases, use cases, technical specifications, and ROI analysis.UX/UI Design & ExperienceLead the UX/UI process from research to final design across POS terminals (handheld, stationary, kiosks), mobile apps, dashboards, and customer-facing interfacesDesign intuitive, user-centered experiences across web, mobile, and hardware platformsProduce wireframes, prototypes, high-fidelity mockups, and interaction specificationsSimplify complex workflows into clean and efficient user experiencesContribute to and evolve the company’s design systemCross-Functional CollaborationWork closely with engineering teams (US/China), marketing, and business teams to drive product developmentCollaborate across teams to align product goals, user needs, and technical feasibilityCoordinate with QA, tech support, and sales to ensure successful product releasesLead design reviews and facilitate cross-functional discussionsMarket & Customer FocusConduct market and customer research to identify product opportunitiesDefine product positioning and messaging to differentiate abcPOSSupport go-to-market strategies, including customer engagement and sales enablementQualificationsBachelor’s degree in product design, engineering, or a related fieldProven experience managing the full product development lifecyclePrior UX/UI design experience. Proficiency in design tools such as Figma, Sketch, Adobe XD, or similarExcellent cross-functional communication and project management skillsAbility to thrive in a fast-paced, dynamic environmentFluent in both Mandarin (Chinese) and EnglishPreferred QualificationsExperience in the POS industry, especially within hospitalityBackground in software or web developmentExperience working in startup environmentsStrong understanding of UX principles and design methodologies