KEY ACCOUNTS ASSOCIATE

Benefits:401(k)401(k) matchingBonus based on performanceCompany partiesCompetitive salaryDental insuranceHealth insuranceOpportunity for advancementPaid time offParental leavePosition OverviewPro-Serv Food Equipment is seeking a highly organized, driven, and customer-focused Key Accounts Associate to help manage and protect our most important customer relationships.This position plays a critical role in keeping major accounts organized, informed, and supported through daily service coordination, communication, quote follow-up, and issue resolution.This is not a basic office role.This position requires urgency, accountability, strong communication, and the ability to stay ahead of problems before they become customer issues.The right person must thrive in a fast-moving environment and understand that high-level customers expect high-level service every day.ResponsibilitiesManage communication for assigned key customer accountsFollow up daily on open service calls, pending parts, and unresolved issuesCoordinate with dispatch to prioritize urgent customer needsMonitor quote approvals and follow up on pending workAssist customers with service updates, scheduling questions, and billing concernsEscalate major customer issues quickly to leadershipMaintain daily visibility of account activitySupport customer retention through proactive communicationTrack delayed jobs and ensure customers receive status updatesHelp maintain strong relationships with major accounts across assigned territoriesDaily ExpectationsReview assigned open calls every morningMonitor pending parts and delayed repairsFollow up with customers before they ask for updatesCoordinate internally with dispatch, parts, and leadershipKeep communication professional, fast, and accurateEnd each day knowing major accounts are fully touchedQualificationsStrong communication skillsHighly organized under pressureComfortable managing multiple priorities at onceCustomer service experience preferredService industry experience preferredAbility to work with urgency and professionalismStrong follow-up habitsTeam-oriented mindsetProblem-solving abilityPreferred ExperienceService coordinationAccount managementDispatch supportCommercial service industry experienceHVAC, refrigeration, restaurant equipment, or related field experience is a plusWhat We Look ForAt Pro-Serv, we value people who:Own problems instead of waitingCommunicate clearlyMove fastProtect customer trustHandle pressure wellWant long-term growthCompensationCompetitive pay based on experienceGrowth opportunities within leadership structurePerformance-based advancement opportunitiesBenefitsHealth insurancePaid time offPaid holidaysGrowth opportunitiesStrong team cultureAbout Pro-ServPro-Serv Food Equipment is one of the fastest-growing commercial kitchen equipment service companies in the Carolinas, serving restaurants, schools, healthcare, hospitality, and major facilities across multiple branches.We believe in standards, urgency, accountability, and doing things the right way.