Manager, Adult Day Support and Respite Operations

Job Description About the RoleAs a key leader at SOAR365, you will bridge the gap between our high-level mission and daily life-changing impact. In this role, you'll champion person-centered care by providing strategic leadership and operational oversight to our Adult Day Support and Respite programs. You aren't just managing a department; you are empowering a team of Supervisors to deliver innovative, community-integrated programming that enhances the independence and dignity of every participant. By fostering a culture of accountability and continuous improvement, you will ensure our services set the "best-in-class" benchmark for participant outcomes and rigorous compliance. If you are ready to coach leaders and refine program quality to create a more inclusive world, this is where you belong.Who We Are: SOAR365For more than 70 years, SOAR365 has been dedicated to supporting individuals and families living with disabilities. Our innovative programs and compassionate services are thoughtfully designed to meet real-world needs at every stage of life. Today, SOAR365 has a profound impact on more than 2,000 people and their families across the Greater Richmond area. Whether through employment, therapy, respite, or recreation, we're proud to help people of all abilities thrive.We are also proud to be recognized as an Employer of Choice, offering competitive benefits, professional development opportunities, and a supportive environment where employees feel valued, empowered, and connected to meaningful work.Key Responsibilities & DutiesIn this role, you will provide strategic leadership and direct supervision to program Supervisors, fostering a culture of accountability, teamwork, and professional growth through consistent coaching and mentorship. You will oversee the delivery of innovative, community-integrated programming that prioritizes skill-building and person-centered outcomes while ensuring all services remain in strict compliance with state regulations, Medicaid waivers, and licensing standards. Beyond operational oversight and budget management, you will serve as a key ambassador for SOAR365, building strong relationships with families and community partners to promote an inclusive, trauma-informed environment that upholds the dignity of every participant.Requirements & QualificationsTo qualify for this role, you should possess a degree in Social Services Administration, Management, Social Work, or a related human services field, paired with at least five years of supervisory experience (or an equivalent mix of education and experience). The ideal candidate will have a strong background in programming and implementing positive behavior support strategies for individuals with intellectual and developmental disabilities, alongside a deep understanding of DBHDS, DMAS, and DSS regulations. You must demonstrate excellent communication skills, technical proficiency with new technologies, and a commitment to maintaining strict HIPAA compliance and participant confidentiality.Hours & ScheduleMonday-Friday 8:30-4:30 with some nights and weekends as neededTotal Rewards & BenefitsOur market-competitive total rewards package includes:Merit increasesComprehensive health, dental, and vision coverage12 paid holidaysSick and vacation leaveImmediate access to your paycheck through ZayZoonShort- and long-term disability benefitsFlexible spending accounts (FSA)403(b) retirement plan with employer match and immediate vestingLife insuranceEmployee development and training programsWellness programsDiscounted tuition to South UniversityHow to ApplyTo apply for this position, a completed SOAR365 application is required.Equal Opportunity & Workplace CommitmentSOAR365 is an EO/AA Employer and welcomes applicants who are Veterans, individuals with disabilities, and those from other protected categories.We are a Drug-Free Workplace.Reasonable AccommodationsIf you need reasonable accommodation when applying for a position on our website, please contact us at (804) 358-1874 and ask for Human Resources.