Senior Customer Success Manager

About SpekitAt Spekit, we’re building a truly context-aware experience where you never have to search for the right answer again. It starts with Sidekick, our execution layer that lives in your browser, Slack, and beyond. Sidekick anticipates a sales rep’s next move, translating complex signals into in-flow coaching, automated workflows, and deal-aware content creation — constantly answering the only question that matters:“Given everything I know about this deal, what should I say, share, or do right now?”But delivering that experience requires more than a chatbot. It requires an authoritative system of truth that governs how a company goes to market. A content platform that keeps information dynamic and accurate as the business evolves, connecting enablement to real revenue outcomes. An intelligence layer humans rely on, and the one other AI systems consume. It requires, Spekit.Recognized as a Visionary in Gartner’s 2025 Magic Quadrant™ for Revenue Enablement Platforms, we’re reimagining how people work and learn in an AI-first world. Come build with us!Backed by: $60M+ from Craft Ventures, Felicis, Foundry Group, and Renegade PartnersTrusted by: A 2025 Gartner Visionary powering teams at Southwest Airlines, Justworks, Equifax, and FlorenceHQ.The RoleAs a Senior Customer Success Manager at Spekit, you own the outcomes for a portfolio of mid-market and enterprise accounts. You're the person your customers call when they need a thought partner, a strategic advisor, and internal advocate. You're not a support function — you're a revenue driver.You will be responsible for ensuring every customer in your book is actively realizing the value of Spekit, building champions at every level, and turning healthy accounts into expansion and advocacy opportunities. This is a high-impact, high-visibility role on a lean team where your work is directly felt by the business and by the customers you serve.We're looking for someone who brings the same relentless focus on outcomes to their customers that Spekit brings to its users: the right answer, at the right time, every time.What You'll DoOwn the post-implementation relationship for a portfolio of accounts — from adoption through renewal, expansion, and advocacyDrive adoption of Spekit across your customers' revenue teams, helping them embed deal rooms, AI Sidekick, and just-in-time enablement into their daily workflowsBuild deep, multi-threaded relationships with champions and economic buyers, including VP and C-level stakeholders in Revenue, Enablement, and Sales OperationsLead strategic business reviews that connect Spekit's impact to your customers' revenue goals, not just product usage metricsAct as the voice of the customer inside Spekit — partnering closely with Product, Engineering, Marketing, and Sales to ensure customer feedback shapes what we build and how we go to marketIdentify and develop customer advocates for case studies, speaking opportunities, and peer referencesProactively monitor account health using data — surfacing churn risk early and building mitigation plans before things escalateManage escalations with urgency, ownership, and transparency: documenting issues, driving cross-functional resolution, and keeping customers informed throughoutCollaborate with Sales to identify and close expansion opportunities in your portfolioMaintain deep product expertise, continuously learning as Spekit's platform evolves, and helping customers understand how to apply new capabilities to their specific use casesWhat We're Looking For4–8 years of experience in Customer Success, Account Management, or a strategic customer-facing role at a B2B SaaS companyA track record of owning net revenue retention — you can speak to renewal rates, expansion ARR, and churn you've preventedProven ability to build relationships at the VP and C-suite level, particularly with Revenue, Enablement, or RevOps leadersExperience managing a portfolio of mid-market or enterprise accounts with ARR in the $30K–$200K+ rangeComfort operating in a fast-moving startup where the playbook is still being built — you're energized by ambiguity, not paralyzed by itStrong analytical instincts — you use data to tell a story, identify risk, and make a case for actionExceptional communication and facilitation skills: you run tight meetings, write clearly, and present with confidenceFamiliarity with the sales enablement, revenue intelligence, or digital adoption space is a plusExperience with Salesforce, Vitally, Gainsight, or similar CS toolingExperience with AI tools like Claude, ChatGPT, etccMust be legally authorized to work in the USWhy SpekitYou'll join a team where CS is treated as a revenue function, not a cost centerYour customers will include some of the most innovative revenue teams in the industry — and they'll actually love the product you're supportingYou'll work directly with the founding team and have real influence over how CS is built and scaledCompetitive salary, equity, full benefits (medical, dental, vision), generous PTO, and a culture that means itHeadquartered in Denver with a thriving in-office community — and fully remote-friendly for the right personSpekit is proud to be an equal opportunity employer. We celebrate diversity and are committed to building an inclusive environment where everyone can do their best work.Compensation Range: $120K - $127K