Customer Success Manager

Robert Half is working with a client who is looking for a leader to own the end-to-end client experience, ensuring long-term retention and proactive account growth. You will lead a dedicated team, refine our service model, and partner with executive leadership to scale our success strategy.Key ResponsibilitiesClient Experience & RetentionEnd-to-End Ownership: Drive the client journey from high-quality onboarding to long-term engagement.Measurable Results: Ensure all new clients achieve tracked, tangible success within their first 90 days.Retention Excellence: Maintain a 97%+ monthly retention rate through proactive relationship management.Operational Standards: Oversee inbound communications to ensure a