Lead Host

The Place:  Palma is a 23 year old family owned gem located at 28 Cornelia Street in the West Village.   We are a bustling traditional  Italian  restaurant that has very unique events capabilities.  The Person:  We’re looking for an intelligent, confident, organized and thoughtful individual who exemplifies Palma’s family values of hospitality, warmth and integrity. The ideal candidate thrives in a fast-paced, non-stop environment, is adept at prioritizing tasks, possesses excellent communication skills both with guests as well as colleagues, loves solving problems, building long-lasting relationships, and creating positive outcomes. The ability to be strategic, flexible, proactive, calm under pressure, resourceful and efficient is a key component to this role.  Superior verbal and written communication skills, strong decision-making ability, sense of urgency, empathy and attention to detail is essential.  The Role: Works the front door & maximizes the book Manages guest expectations & offers a welcoming enviroment Answers all calls  Makes reservations & confirmation calls  Collaborates with the event department to ensure the book is properly plotted &  blocked for day of and future events Plots the book for dinner service & communicates any notes to the manager on duty  Takes over the phone purchase orders for guests and communicates the information to Managers & staff accordingly Possesses and exhibits the drive to provide exceptional customer service.  Act as the reservations liaison between the guest and service managers Collects guest notes and includes details within reservations ensure clear communication  Exhibit professionalism when speaking to guests and communicating information.  Schedule  Wed - Sunday Evenings - Must be available SUNDAY  Please note: This position may be required to perform other related duties to meet the ongoing needs of the restaurant.We are an equal opportunity employer and value diversity and inclusion.  We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. More detail about Palma, please visit