Union Market Studio Manager

Join the Glowbar Team:Skincare should be simple, effective, and fit into real life-and that's exactly what we do! Glowbar is reinventing the facial with custom, 30-minute treatments led by expert estheticians, designed to deliver results without the fluff. Since launching in NYC in 2019, we've grown fast, with locations across the Northeast and more on the way. We're a people-first brand on a mission to help everyone feel confident in their skin-and we're just getting started.About the Role:The Studio Manager holds full "four-wall" accountability and will be the CEO for their Glowbar studio taking pride in its success. They are ultimately responsible for ensuring the studio meets revenue and membership goals, while holding their direct reports accountable to achieving their individual metrics. As a positive, proactive, and pragmatic people leader, the Studio Manager ensures the studio operates at a 10 every single day. They foster a people-first culture through daily feedback and coaching, clear communication, and strong accountability. Studio Managers also own local field marketing, executing monthly activations that leverage networking and sales skills to drive growth. They consistently inspect performance standards-including membership metrics, service quality and bedside manner in the treatment room, inventory management and scheduling practices-to ensure excellence across the team. A true hospitality leader, the Studio Manager is the glue that holds the studio together. They are the dependable presence their team counts on each day to model excellence, inspire confidence, and lead the way.A Peek Into Your Day:Be present on the studio floor, engaging with clients, gaining valuable insights of their interactions and experiences within the studioWork at the front desk for a minimum of one to two (1 - 2) full shift(s) a weekBe present at the front desk for the remaining three shifts a week, providing lunch break coverage for team membersFront desk responsibilities of facilities management and laundry maintenanceConduct team member bi weekly touchbasesConduct esthetician treatment room shadows and assessmentsDirectly manage CX for the studio in platform and via phone to gain further insightsOwn all Field Marketing expectations that are required, both in and out of studioBuild network with local like-minded business' for partnership, support and lead generation acquisitionLead a monthly in-studio meeting centered on team building, brand communications and change management.Lead studio visits from business partnersComplete administrative responsibilities and those of the direct reports during periods of open headcount.How We Measure SuccessStudio RevenueStudio MembershipeNPSIf all this sounds great, these are things that are required to join:Who We're Looking For:3+ years of progressive people management experience in a fast-paced, service-based industry (fitness, hospitality, retail, restaurant, hotel, salon/spa, etc.).Proven track record of operational and financial success, including driving studio-level margins, disciplined expense management, and overall business growth.Exceptional leadership presence with demonstrated ability to hire, train, coach, and develop high-performing teams that consistently exceed goals.Inspirational and professional management style that balances accountability with empathy, creating a positive and performance-driven culture.Strong business and operational acumen with an understanding of retail/service industry standards, policies, and compliance.Superior communication and interpersonal skills, fostering trust, clarity, and collaboration across employees and clients alike.Obsessed with hospitality excellence, ensuring every client experience reflects best-in-class service.Strategic problem-solver who thrives under pressure, juggling multiple priorities in a dynamic environment while maintaining a high level of professionalism.Passion for leadership, beauty, skincare, and people development, with a growth mindset and eagerness to continuously learn.Flexible availability, including weekends, holidays, and early morning/midday/late evening weekday shifts.Working Conditions:At Glowbar, our studios are active, client-focused environments - and we want you to know what's involved behind the scenes. Here's what you can expect physically in this role:Frequent standing, walking, and movement throughout the entire shiftBending, reaching, twisting, and lifting (up to 15 pounds) - including merchandise, laundry, and back-of-house suppliesClimbing up and down stairs during shift operationsRemaining mobile and on your feet for the full duration of your shift (shift lengths may vary)Exposure to varying temperatures and humidity levels, particularly in laundry or supply areasPerforming operational tasks such as restocking, organizing supplies, and light cleaningRequired to work weekends, evenings and holiday to support our client demandYour Glow Package includes:Bonus eligibleHealth & WellnessMedical, dental & vision insurance (mostly covered by Glowbar)Disability, accident, critical illness & life insuranceEmployee Assistance Program (EAP) for mental wellnessTime to RechargePaid Time Off, Sick Leave, and HolidaysReliable schedules that respect your timeGlowbar ExclusivesAnnual Glowbar Membership + 2 guest passesEmployee discounts on skincare productsExtras That Make Life SweetCommuter benefitsFriends & family discountsReferral bonuses for bringing new glow-getters to the teamDiscounts on lifestyle brands, restaurants, theme parks, and more