Technical Support Engineer - III (Cloud)

Technical Support Engineer - III (Cloud)CoreWeave is The Essential Cloud for AI™. Built for pioneers by pioneers, CoreWeave delivers a platform of technology, tools, and teams that enables innovators to build and scale AI with confidence. Trusted by leading AI labs, startups, and global enterprises, CoreWeave combines superior infrastructure performance with deep technical expertise to accelerate breakthroughs and turn compute into capability. Founded in 2017, CoreWeave became a publicly traded company (Nasdaq: CRWV) in March 2025. Learn note that this is a 24/7/365 team. You will be asked to select and rank your preferred shift(s) below.What You'll Do:The Customer Experience (CX) Organization at CoreWeave is dedicated to ensuring every client running AI workloads at scale has a seamless, reliable, and high-performance experience. This team supports the infrastructure that powers the AI revolution—working across data centers, hardware systems, and customer workloads to maintain the integrity of our cloud platform. The CX organization aligns closely with the internal and customer engineering teams, offering valuable insights from the field and having the chance to contribute to the CoreWeave product roadmap and development.About the Role:As a Technical Support Engineer - III (Cloud) at CoreWeave, you'll be on the front lines of a technological revolution, empowering our customers to harness the full potential of our advanced Kubernetes-powered HPC cloud infrastructure. You'll be hands-on, collaborating with engineers and researchers to resolve issues that impact high-profile, mission-critical applications and cutting-edge AI training workloads. Your contributions will be pivotal in ensuring seamless performance, reliability, and success for our customers, positioning you at the very core of transformative technologies reshaping industries worldwide at a company that is truly one of a Kind.In this role, you will:Guide and mentor team members in developing their technical skills and troubleshooting capabilities across all disciplines supported by CoreWeave.Provide real-time feedback and coaching, reviewing tickets to identify opportunities for improvement and ensure quality assurance (QA).Develop and deliver training sessions to improve the team's proficiency and efficiency in resolving customer issues.Use technical expertise to investigate, debug, and resolve customer-impacting issues with the curiosity required to uncover and understand root causes.Maintain high customer satisfaction through swift, accurate, and empathetic high-touch support communications, as well as established best practices.Help design and implement troubleshooting best practices to ensure fast, accurate client resolutions.Contribute to refining processes, workflows, and playbooks for handling complex customer challenges.Serve as a technical escalation point for high-priority escalations or complex cases, modeling effective problem-solving approaches.Lead the creation of knowledge-sharing resources, including documentation, tutorials, and how-to guides.Enhance the support team's knowledge of CoreWeave's products and services through continuous learning consistent shift work with participation in on-call rotations. Occasional after-hours and holiday coverage required.Who You Are:Have a Bachelor's degree in Information Science / Information Technology, Data Science, Computer Science, Engineering, Mathematics, Physics, or a related field, OR equivalent experience in a technical positionAt least 5+ years of experience in cloud support, systems administration, or related technical support-focused rolesProven hands-on work experience with KubernetesExperience with networking, load balancing, storage volumes, observability, node management, High-Performance Computing (HPC), and Linux system administrationProven ability to mentor team members, foster technical growth, and improve team-wide capabilities through guidance and feedbackExperience with observability tools such as GrafanaStrong troubleshooting skills, with experience resolving complex customer issues and driving quality assurance through ticket reviews or similar processesDemonstrated success collaborating with cross-functional teams to refine workflows, implement best practices, and advocate for necessary tools or process changesExcellent written and verbal communication skills, with a track record of simplifying complex concepts for diverse audiencesStrong technical presentation skills, with experience delivering precise, engaging, and informative presentations to technical and non-technical audiences, effectively showcasing complex concepts and solutionsPreferred:CKA CertifiedDemonstrated experience with training, coaching, and creating onboarding in a fast-paced, global, 24/7 support team environmentAbility to collaborate across different time zonesOn-site office environment, hybrid, or remote options depending on locationFlexible to travel up to 10% (~25 days/year)Wondering if you're a good fit? We believe in investing in our people, and value candidates who can bring their own diversified experiences to our teams – even if you aren't a 100% skill or experience match. Here are a few qualities we've found compatible with our team. If some of this describes you, we'd love to talk.You love to dive into problems, test for solutions, and enjoy engaging with customers.You're curious about AI.You're an expert in providing outstanding technical support and have strong competencies in Kubernetes and Linux.Why CoreWeave?At CoreWeave, we work hard, have fun, and move fast! We're in an exciting stage of hyper-growth that you will not want to miss out on. We're not afraid of a little chaos, and we're constantly learning. Our team cares deeply about how we build our product and how we work together, which is represented through our core values:Be Curious at Your CoreAct Like an OwnerEmpower EmployeesDeliver Best-in-Class Client ExperiencesAchieve More TogetherWe support and encourage an entrepreneurial outlook and independent thinking. We foster an environment that encourages collaboration and provides the opportunity to develop innovative solutions to complex problems. As we get set for take off, the growth opportunities within the organization are constantly expanding. You will be surrounded by some of the best talent in the industry, who will want to learn from you, too. Come join us!The base salary range for this role is $122,000 to $163,000. The starting salary will be determined based on job-related knowledge, skills, experience, and market location. We strive for both market alignment and internal equity when determining compensation. In addition to base salary, our total rewards package includes a discretionary bonus, equity awards, and a comprehensive benefits program (all based on eligibility).What We Offer:The range we've posted represents the typical compensation range for this role. To determine actual compensation, we review the market rate for each candidate which can include a variety of factors. These include qualifications, experience, interview performance, and addition to a competitive salary, we offer a variety of benefits to support your needs. The benefits below reflect our US-based offerings for full-time employees; for roles in other locations, benefits vary and are shared during the hiring process. These include:Medical, dental, and vision insurance - 100% paid for by CoreWeaveCompany-paid Life InsuranceVoluntary supplemental life insuranceShort and long-term disability insuranceFlexible Spending AccountHealth Savings AccountTuition ReimbursementAbility to Participate in Employee Stock Purchase Program (ESPP)Mental Wellness Benefits through Spring HealthFamily-Forming support provided by CarrotPaid Parental LeaveFlexible, full-service childcare support with Kinside401(k) with a generous employer matchFlexible PTOCatered lunch each day in our office and data center locationsA