Manager, Revenue Process Management

OverviewManager, Revenue Process Management owns end-to-end stewardship of revenue-critical processes enabled by the revenue technology stack—from lead generation and routing through opportunity management, quoting, contracting, onboarding, and renewal. This leader defines process standards, SLAs, and quality metrics to ensure consistent, efficient, and compliant execution across all business units and channels. Reporting to the Head of Revenue Tools and Technology, this role partners with GTM Strategy Operations, GTM Planning, GTM Analytics, Architecture & Design, and Platform Management to drive operational excellence, reduce cycle times, and improve forecast accuracy and seller productivity.ResponsibilitiesEnd‐to‐End Process Design & StewardshipOwn definition and governance of core revenue processes: Lead Management, Opportunity Management, Quoting & Contracting, Onboarding, and Renewal ManagementDocument current‐state workflows, pain points, decision rights (RAPIDs), and handoffs across Sales, Marketing, Customer Success, Legal, Finance, and OperationsDesign future‐state processes with clear roles, responsibilities, SLAs, and success criteria aligned to GTM strategy and business objectivesMaintain authoritative process repository, playbooks, and decision frameworks accessible to all stakeholdersSLA Definition & Performance ManagementEstablish and govern SLAs for each stage of the revenue lifecycle (e.g., lead routing within 5 minutes, quote turnaround within 24 hours, contract approval within 48 hours)Define process quality metrics: completion rates, error rates, cycle times, handoff efficiency, and compliance adherenceMonitor performance dashboards partnering with GTM Analytics; accelerate systemic issues and drive root‐cause resolutionRun quarterly process health reviews with RT2 leadership, GTM Strategy Ops, and business unit leadersCross‐Functional Process OptimizationIdentify automation, AI, and workflow improvement opportunities partnering with Architecture & Design and Platform ManagementLead process optimization initiatives (e.g., reduce quote‐to‐contract cycle time by 30%, improve lead acceptance rate by 15%)Facilitate working sessions with Sales, Marketing, Customer Success, and Operations to align on process changes and adoption plansPartner with Technology Enablement to ensure process changes are clearly communicated, trained, and embedded in toolsData Integrity & GovernanceDefine data quality standards for revenue processes (required fields, stage criteria, next steps discipline, forecast categorization)Partner with Architecture & Design to enforce data governance through validation rules, automation, and workflow guardrailsMonitor CRM hygiene metrics and coach field teams on process adherenceEnsure compliance with legal, financial, and regulatory requirements (e.g., CPQ approval thresholds, contract redlines)Team Leadership & Stakeholder EngagementBuild and lead a team of 8‐10 FTEs focused on process design, documentation, SLA monitoring, and continuous improvementSet OKRs, develop talent, and foster a culture of operational rigor and customer‐centricityServe as primary RT2 liaison to GTM Strategy Ops Leads and Sales leadership for process‐related intake and escalationsRepresent RT2 in RevOps leadership forums, QBRs, and cross‐functional process governance councilsQualificationsBachelor's Degree in Business, Operations Management, Industrial Engineering, or related field – requiredMaster's Degree in Operations Management, Business Process Management, Business Administration – preferred7+ years leading process excellence, operational governance, or similar functions in SaaS, technology, or HCM environments; proven success designing and implementing complex, cross‐functional processes at scale (500+ sales FTEs); experience defining SLAs, process KPIs, and governance frameworks in GTM or commercial settings5+ years managing lead‐to‐cash or order‐to‐cash processes with tight integration to CRM, CPQ, and ERP systemsLean Six Sigma Black Belt or Green Belt – preferredSalesforce.com Administrator or Advanced Administrator – preferredProcess Design & Improvement Expert, Cross‐Functional Leadership Expert, Data‐Driven Decision Making Advanced, CRM & CPQ Expertise Advanced, SLA & Governance Advanced, People Leadership Advanced, Change Management IntermediateCompensationStarting base pay range: $81,600–$128,200 annually. This is base pay only and does not include other components of the total rewards package. Compensation will be determined by factors such as geographic location, skills, education, and/or experience and may result in total compensation outside of this range.Live the Paychex ValuesAct with uncompromising integrity.Provide outstanding service and build trusted relationships.Drive innovation in our products and services and continually improve our processes.Work in partnership and support each other.Be personally accountable and deliver on commitments.Treat each other with respect and dignity.What's in it for you?Well‐being: over 21 comprehensive rewards, including medical coverage, virtual wellness classes, tuition reimbursement, 401(k) + employer match, adoption assistance, financial assistance, and more.Time: paid time off, company holidays, culture days, comprehensive work‐life balance programs.Development: award‐winning training and development programs that offer ongoing learning opportunities.Perspective: culture reflects diversity; be yourself and have your voice heard.Communities: paid time off for volunteerism and company‐wide and local initiatives that benefit organizations you care about.Equal OpportunityPaychex is an equal opportunity employer. We are committed to fostering a respectful and inclusive workplace where all individuals are treated fairly and evaluated based on their qualifications, experience, and merit. We comply with all applicable federal, state, and local laws prohibiting discrimination in employment.#J-18808-Ljbffr