Support Billing & Collections Clerk

Solimar technologies are constantly growing and changing to meet our global clients requirements and opportunities. We are always open to and looking for talented professionals that bring enthusiasm, expertise and a unique perspective to the team. We value commitment, community and the selfless spirit of team success. If you’ve got the passion and professional skills to make a difference, let’s explore how you might fit our worldwide team of employees, partners or distributors. Support Billing & Collections Clerk (San Diego) Solimar Systems, a leading developer of Customer Communication Management and Delivery solutions, is currently seeking a SUPPORT BILLING & COLLECTIONS CLERK to join our Accounting team in San Diego. DUTIES AND RESPONSIBILITIES include: Generate accurate support/maintenance renewal invoices and send to customers in accordance with company policy and practices. Primarily handle support and disaster recovery renewal collections. When a customer’s support is nearing expiration, contact the customer regarding payment of the support invoice, and advise customer of license and maintenance status. Respond to “expiring messages” and request passwords to be sent to customers as applicable. Monitor and maintain the support status and expiration fields on all systems in Solimar’s customer management database product tables to ensure accuracy. Record all actions, customer correspondence, and internal correspondence in Solimar’s customer management database and set follow-ups/tasks as outlined by management. Prepare support quotes and projections as requested. Report discrepancies between renewal invoices and Solimar’s customer management database product tables. Maintain spreadsheets for key customers, resellers and distributors that show licensed systems and/or the status of support payments for those systems. Primarily handle customer requests for W-9s, banking information and credit card payments. Void and re-issue support/maintenance invoices as directed in order to maintain an accurate depiction of what invoices are outstanding and collectible. Document and update procedures related to this position. Handle receptionist duties as requested. Undertake other duties or tasks that may be assigned. QUALIFICATIONS/SKILLS: You must be able to point to past successful experiences that would demonstrate your ability to perform the above responsibilities. In addition, we are seeking the following knowledge, skills, and abilities: Knowledge of standard business procedures for A/R departments Knowledge of customer management databases Basic knowledge of Solimar licensing requirements and policies Basic accounting knowledge. Proficient personal computer skills including electronic mail, record keeping, routine database activity, word processing, and spreadsheets. Ability to operate a calculator and to calculate figures and amounts such as discounts. Ability to prioritize and handle multiple tasks and projects simultaneously. Attention to detail. Effective customer service and communication skills. Ability to maintain confidentiality. Ability to effectively and professionally handle work when under time pressures. Ability to work effectively in a team environment to achieve organizational goals. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from managers, customers, and employees. Ability to define problems, collect data, and establish facts. Ability to interpret a variety of instructions furnished in written, oral, diagrammatical, or schedule form. Cross-train and assist others within the department with various tasks in order to accomplish organizational goals. EDUCATION: A Bachelor’s degree is not required, but an Associate’s degree or classes or experience; or equivalent combination of classes and experience in accounting, collections or receivables are required. EXPERIENCE: Two years of billing experience is required. Two years of customer service experience and two years of billing experience in the software or professional services industries is preferred. How to Apply If you would like to be part of a progressive and stable company with a reputation for outstanding products and excellence in customer service, please submit a resume and cover letter via email to personnel@solimarsystems.com. Solimar offers a competitive compensation and benefits package that includes health insurance, bonus plan, vacation and sick leave, holidays, and a company funded retirement plan. We look forward to hearing from you. Solimar Systems is an Equal Opportunity Employer committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics. Solimar Systems will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants. Solimar is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Applicants with a disability who require a reasonable accommodation for any part of the application or hiring process can contact the Chief Operating Officer at Solimar Systems at 619-849-2800. Your request will be responded to as soon as possible. Reasonable accommodations will be determined on a case-by-case basis. About Solimar Solimar Systems enables organizations around the globe to onboard, make ready, enhance, manage and deliver print and digital communications and materials for a variety of industries and presentation types. Commonly known as workflow software, for nearly 30 years, our team has provided solutions to facilitate the production of printed materials and digitally delivered communications. As early adopters of the PDF output format, our Chemistry platform has tightly linked technology with the PDF standard that optimizes and drives a variety of print and electronic requirements including transactional and direct mail printing, commercial print, carton converting and flexible packaging, labels, textiles and wide format. Our software also adds value with innovative technologies such as file optimization, piece-level tracking, out-of-the-box visibility dashboards for processes and equipment and dynamic, data-driven Augmented Reality (AR) experiences. Solimar universally works with all types of existing and proposed software and hardware solutions in a print and digital production environment. Our work-with-all nature creates the opportunity for significant process improvement and ROI proven by our worldwide customer case studies and testimonials.