Systems Engineer 2

DataBank Holdings Ltd. is a leading provider of enterprise-class data center, cloud, and interconnection services, offering customers 100% uptime availability of data, applications, and infrastructure. DataBank's managed data center services are anchored in world-class facilities. Our customized technology solutions are designed to help customers effectively manage risk, improve their technology performance and allow them to focus on their core business objectives. DataBank is headquartered in the historic former Federal Reserve Bank Building, in downtown Dallas, TX.DataBank is proud to be an Equal Opportunity Employer. Our work culture at DataBank does not discriminate based on actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veterans' status, gender, gender identity, gender expression, genetic information, sexual orientation, or any other characteristic protected by applicable federal, state, or local law.Build the Foundation of Enterprise Windows InfrastructurePosition OverviewAt DataBank, we're not just looking for another systems administrator -- we're seeking a forward-thinking engineer who loves the Windows ecosystem, embraces AI as a force multiplier, and is committed to maintaining systems that our customers depend on 24/7. As our Systems Engineer II - Windows Administration specialist, you'll play a critical role in maintaining and enhancing our Windows infrastructure that supports thousands of mission-critical workloads, while leveraging cutting-edge AI tools to maximize your effectiveness.This role is perfect for engineers who are excited about the intersection of traditional systems administration and modern AI capabilities. You'll work alongside experienced professionals while having the opportunity to pioneer new approaches to infrastructure management using AI assistants to accelerate your troubleshooting, automation, and problem-solving.Who We AreDataBank powers the digital infrastructure behind today's most successful enterprises with our state-of-the-art facilities and comprehensive managed services. But what truly sets us apart is our people-first culture. We live by three core values:Data-Centered : We make decisions based on facts and metrics, constantly optimizing systems and processes for excellencePeople First : We believe the right people make all the difference -- both for our team and our customersInspiring Confidence : We take extreme ownership of our work and collaborate before we escalateAt DataBank, we know that while our technology is impressive, it's our people who truly deliver on our promise of 100% uptime. When you join our team, you'll be part of a culture where your voice matters, where innovation is celebrated, and where you'll have the opportunity to make a significant impact.What You'll OwnTicket Queue Management : Process and resolve incoming requests efficiently, prioritizing tasks to ensure timely customer supportAI-Powered Problem Solving : Leverage AI tools and assistants to accelerate troubleshooting, research solutions, and optimize your workflowInfrastructure Reliability : Maintain and optimize Windows Server environments, ensuring stability, performance, and security across our enterprise infrastructurePowerShell Automation : Develop scripts and automation solutions to streamline repetitive tasks, using AI to enhance your code quality and efficiencyPatch Management : Implement and maintain comprehensive patching strategies to keep systems secure and compliantSystem Monitoring : Proactively monitor server health, respond to alerts, and address performance issues before they impact customersAI-Enhanced Documentation : Create clear, accurate documentation using AI tools to improve quality, consistency, and comprehensivenessEffective Escalation : Recognize when to escalate complex issues to subject matter experts and collaborate with them to achieve resolutionWhat Makes You the Perfect FitYou're a reliable professional who takes ownership of your work and follows through on commitmentsYou're enthusiastic about AI and actively explore ways to use AI tools to enhance productivity and problem-solvingYou have a methodical approach to troubleshooting and enjoy working through complex problems step by stepYou're committed to Windows technologies and stay informed about the latest features and best practicesYou possess excellent communication skills and can document issues and solutions clearlyYou bring solid experience in Windows Server administration (5+ years) across multiple versionsYou have PowerShell proficiency (3+ years) and appreciate the power of automation to improve efficiencyYou have practical experience with monitoring tools, backup solutions, and patch management platformsYou're comfortable with ticketing systems and understand the importance of proper ticket management and documentationYou know when to escalate and can effectively collaborate with subject matter experts on complex issuesYou're eager to experiment with AI assistants and integrate them into your daily workflowThe Environment You'll Thrive InRemote and Global : Work remotely as part of DataBank's international team, with structured support and collaborationNo Travel Required : Focus entirely on delivering excellent infrastructure support without travel obligationsAI-First Culture : Be part of a team that actively encourages and supports the use of AI tools to enhance productivity and effectivenessTicket Queue Excellence : Work through a prioritized queue of tasks and requests, using AI to accelerate resolution timesExpert Support Network : Collaborate with subject matter experts for escalations and complex issues, building your knowledge through exposure to challenging problemsStructured Workflow : Clear processes and escalation paths that help you succeed and deliver consistent resultsContinuous Learning : Gain experience across diverse technical scenarios while expanding both your Windows expertise and AI proficiencyJoin DataBank and become an integral part of a team that celebrates taking extreme ownership, collaborates before escalating, and is committed to inspiring confidence through our work. This is more than just a contract role -- it's an opportunity to maintain and enhance the technological backbone of our digital future while working in a culture that values your contributions and expertise.Required QualificationsHigh School Diploma (higher education valued but not required -- we care more about your skills and passion)5+ years of hands-on Windows Server administration experience5+ years working with Windows Server 2016/2019/2022 in enterprise environmentsStrong proficiency with PowerShell scripting and automationExperience with IIS (Internet Information Services) administration3+ years implementing and maintaining monitoring and patch management solutionsExperience with backup and disaster recovery technologiesWorking knowledge of virtualization platforms (Hyper-V, VMware)Understanding of networking fundamentals and Windows security best practicesDemonstrated ability or strong willingness to leverage AI tools for problem-solving and automationNice to Have:Proxmox VE experienceMicrosoft certifications (MCSA, MCSE, or current role-based certifications)Apply today and help us continue to evolve the data center experience!