Salesforce WFM and Salesforce (FSL) - W2 ONLY

We are seeking an experienced Salesforce Workforce Management Business Development Consultant. The ideal candidate will have a strong combination of Salesforce Workforce Management domain expertise, workflow automation experience, telecom industry understanding, client relationship management, and solution consulting capabilities.This role will focus on driving business opportunities, engaging with client stakeholders, identifying transformation initiatives, and supporting workforce management and automation solution positioning across field operations and service delivery organizations.Key ResponsibilitiesDrive business development initiatives related to Salesforce Workforce Management, Automation, and Field Service solutionsEngage with Charter/Spectrum business and technology stakeholders to identify digital transformation and workflow automation opportunitiesSupport solution positioning, proposal development, client presentations, and strategic account growthCollaborate with delivery, architecture, automation, and sales teams to develop scalable workforce management solutionsIdentify opportunities for process automation, workflow optimization, technician productivity improvements, and operational efficiencySupport pre-sales activities including requirement gathering, workshops, demos, solution discussions, and RFP responsesWork closely with Salesforce and partner teams to align automation and workforce management solutions with business objectivesUnderstand customer pain points related to scheduling, dispatch, field operations, work order management, and service deliveryPromote solutions leveraging Salesforce Flows, Workflow Automation, Service Cloud, and Field Service Lightning (FSL)Coordinate with offshore/onshore teams for solution planning and execution supportRequired SkillsStrong experience in Salesforce Workforce Management and Salesforce Field Service Lightning (FSL)Experience with Salesforce Automation, Workflow Rules, Salesforce Flows, and Service CloudStrong understanding of workforce scheduling, dispatch, field operations, and business process automationExperience in business development, pre-sales, or solution consulting rolesTelecom or Cable industry experience preferredExcellent client-facing communication and presentation skillsExperience working with enterprise clients and large transformation programsAbility to identify automation-driven operational improvements and business valueStrong stakeholder management and consultative selling skillsPreferred QualificationsSalesforce certifications preferredExperience supporting Charter/Spectrum or telecom clients is a plusKnowledge of REST API integrations, enterprise workflows, and automation frameworksExperience with Agile delivery methodologies