Commercial Account Manager Middle Market

OverviewAccount Manager, Middle Market - Commercial LinesLocation - HybridAt Alera Group, our Property & Casualty team helps businesses protect their assets, manage risk, and plan confidently for the future. We are seeking an Account Manager to support middle‑market commercial insurance clients by managing renewals, proposals, client relationships, and ongoing service delivery. This role partners closely with Producers and serves as a key member of the client service team.About Alera GroupFounded in 2017, Alera Group has grown to become the 14th largest broker of U.S. business. We serve clients across Employee Benefits, Property & Casualty Insurance, and Financial Services. With offices nationwide, we combine national strength with local service through a deeply collaborative approach. This role focuses on client servicing, underwriting coordination, claims support, and identifying growth opportunities while delivering exceptional customer experience. Why Alera GroupMake an Impact - Your work supports businesses and individuals in protecting what matters most. Grow With Us - We invest in development, mentorship, and long-term career growth. The Collaborative Way - We believe in accountability, teamwork, and shared success across all offices and lines of business. National Strength. Local Heart - Scale, resources, and expertise — with relationships that feel personal. ResponsibilitiesWhat You’ll Do / Your ImpactClient Partnership & Risk StrategyManage renewal and proposal processes for new and existing middle‑market commercial clientsWork closely with Producers to gather renewal information and prepare client presentationsPerform insurance policy, coverage, and exposure reviews to support client risk management needsStrengthen client relationships through proactive communication and engagementOperational ExcellenceDevelop and maintain strong relationships with underwriters and carrier partnersNegotiate coverage terms on behalf of clients with carriers and service providersAssist clients with claim reporting and provide ongoing claim follow‑up support as neededHandle day‑to‑day service requests, including certificates and time‑sensitive administrative tasksMaintain accurate documentation and client records within internal management systemsStrategic ContributionIdentify and support cross‑selling opportunities across lines of coverageAssist in training and mentoring colleagues to support team effectivenessPursue ongoing personal and professional development to stay current on industry trendsPromote a positive, collaborative work environment aligned with Alera Group valuesQualificationsWhat You BringRequired3+ years of commercial insurance experienceActive Property & Casualty insurance licenseStrong understanding of underwriting and commercial insurance coverageAbility to analyze and clearly communicate insurance coverage detailsStrong verbal and written communication skillsProficiency in Microsoft Office applicationsPreferredInsurance designationsExperience working with agency management systemsCore CompetenciesDetail orientationAccountability and follow‑throughCollaborative mindsetClient‑first thinkingAdditional InformationBenefits -Alera Group offers comprehensive benefits including medical, dental, vision, life and disability coverage, 401(k), generous PTO, and more.Work Model -This role is HybridProfessional Development – Alera Group AcademyAt Alera Group, growth isn’t left to chance. Through Alera Group Academy, we provide structured development opportunities designed to help you expand your expertise and build a meaningful career.You’ll have access to -Role-specific learning pathsLeadership development programsTechnical and compliance trainingIndustry certifications and continuing education supportPeer learning and knowledge-sharing communitiesWhether you’re deepening technical expertise or preparing for leadership, we’re invested in helping you grow.Licensure & CertificationsThis position may require -Active Property & Casualty LicenseOngoing continuing education to maintain active statusWe're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other protected class.Alera Group is committed to protecting your privacy. Please review our Privacy Policy to understand what personal information we may collect and use as part of your application process.Location TypeHybrid - 3 or more days in office - Office UKG Work location