Account Manager

POSITION SUMMARY Job Title: Account Manager Revision: 10/2023 Classification: Exempt Department: Digital Img. Sales & Svcs. Location: Grandville Position Type: Full time Reports To: Customer Relations Manager Supervisory Responsibilities: None GENERAL SUMMARY This position is responsible for working with primary accounts on major projects along with GPCs development team, template designers, production staff, and outside sales representative(s). This position is also responsible for managing and overseeing the development, integration, and implementation of programs to meet customer specific needs. ESSENTIAL JOB FUNCTIONS Coordinates and works with various account managers, template designers, developers, and production staff. Works to resolve customer issues and seeks opportunities to strengthen customer relationships. Communicates daily with various customers on pricing, deliveries, headers, special art, and promotional details. Researches and develops different substrates for signage based on customer specifications. Attends corporate meetings to communicate updates and future promotional information. Answers and follows- up on daily emails and phone calls from customers. Monitors processes and performs quality assurance checks to mitigate the risk of production errors. Communicates with intradepartmental managers and supervisors on any changes, errors, timelines on current and new products and programs. Assists the sales personnel with assorted functions and needs when necessary. Performs other duties as requested. JOB SKILLS & EXPECTATIONS Excellent verbal and written communication skills Flexibility with tasks and projects Basic computer skills (i.e., Microsoft Office Programs, PDF Reader) Strong organizational skills Exceptional attention to details Ability to prioritize tasks and projects with proven success in meet deadlines, time management skills Ability to build working relationships with current customers and new customers Results oriented work Ability to multitask within the workload Understand the needs of the customers business Ability to be adaptable Collaborate with other departments or teams to accomplish a centralize goal Ability to gather and analyze data Ability to address customer communication and challenges accordingly and professionally Ability to learn internal programs and software within the scope of the position (i.e., Monarch, NexGen, etc.) Function within a team environment Communication with customers may take place outside normal work hours Preferred experience working in project management or certificate equivalent Preferred experience working within manufacturing setting Preferred experience working within a retail account manager setting LICENSE OR CERTIFICATE REQUIRED None EXPERIENCE OR TRAINING REQUIRED OR PREFERRED 3+ years of experience in Account Management or, Bachelors degree in Business Administration, Business Management, or related field, or Combination of experience and education 2+ years of experience in the printing industry is preferred