Branch Manager - Colorado Springs, CO

Branch ManagerPaul Davis Restoration is a trusted leader in property damage restoration, helping residential and commercial clients recover from fire, water, storm, and mold damage. We pride ourselves on delivering exceptional service with urgency, professionalism, and compassion during difficult times. We are seeking a dynamic and results-driven Branch Manager to lead daily operations, drive business growth, and ensure exceptional service delivery. This role is responsible for overseeing all aspects of the business, including operations, financial performance, team leadership, and customer satisfaction. The ideal candidate is a strong leader with experience in restoration, construction, or a related service-based industry, who thrives in a fast-paced, high-accountability environment.Key ResponsibilitiesOperationsLead daily operations across departments to ensure efficiency, quality, and on-time project deliveryMonitor WIP, backlog, and job performance; address gaps and drive continuous improvementEnsure strong communication and alignment across all teamsFinancial PerformanceOwn P&L, budgeting, and expense controlMonitor cash flow, A/R, and overall financial healthPartner with finance and leadership to review performance and drive profitabilityLeadership & Team DevelopmentDevelop high-performing team members ("A players")Coach leaders through regular one-on-ones, GS&Rs, and performance conversationsBuild an accountable, engaged, and team-oriented cultureSales & GrowthPartner with sales and marketing to drive revenue and market growthReview performance, refine strategy, and participate in business development effortsMaintain strong relationships with insurance partners and referral sourcesCustomer ExperienceEnsure high customer satisfaction and quality across all projectsResolve escalated issues quickly and professionallyCompliance & StandardsEnsure adherence to franchise standards, company policies, and insurance program requirementsMaintain participation in key carrier and TPA programsCulture & RepresentationLead with integrity and uphold Paul Davis values, mission, and service standardsRepresent the company professionally in the community and industryQualifications5+ years of leadership experience in restoration, construction, or a related service-based industryStrong understanding of restoration operations, including mitigation and reconstruction estimating (Xactimate preferred)Experience with project management, business development, and customer service in a fast-paced environmentProven ability to lead, coach, and develop high-performing teamsStrong communication, problem-solving, and situational leadership skillsAbility to manage multiple projects and priorities simultaneouslySolid financial acumen, including the ability to read and manage financial statements, budgets, and performance metricsProficiency in Microsoft Office (Outlook, Word, Excel) and ability to learn and operate industry systems (RMS, Xactimate)Professional, composed under pressure, and able to handle sensitive information with confidentialityEmployment Benefits3 weeks of paid time off7 company-paid holidays401(k) with company matchMedical, dental, vision, life, supplemental, and disability insurance optionsOn-the-job training to develop new skillsVehicle stipendCell phone reimbursement plan