Business Systems Analyst

Welcome to the Agentic Commerce EraAt Commerce, our mission is to empower businesses to innovate, grow, and thrive with our open, AI-driven commerce ecosystem. As the parent company of BigCommerce, Feedonomics, and Makeswift, we connect the tools and systems that power growth, enabling businesses to unlock the full potential of their data, deliver seamless and personalized experiences across every channel, and adapt swiftly to an ever-changing market. We believe in harnessing AI responsibly to unlock new possibilities, and we’re looking for individuals who use it intentionally to solve problems, accelerate outcomes, and expand what’s possible in their role. Our purpose is to help businesses confidently solve complex commerce challenges so they can build smarter, adapt faster, and grow on their own terms. If you want to be part of a team of bold builders, sharp thinkers, and technical trailblazers who shape the future of commerce, this is the place for you.BigCommerce is seeking a Business Systems Analyst to serve as a key partner between business and technology across critical back-office platforms and processes. Reporting to the Senior Director, Enterprise Architecture, this role will help support scalable, efficient, and well-governed business processes and system solutions across functions such as Marketing, Revenue Operations, Finance, Accounting, and Customer Operations.This individual will work across a broad systems landscape that includes platforms such as Marketo, Zuora Billing and RevPro, Intacct, etc. The ideal candidate brings strong business analysis skills, business process knowledge, and the ability to translate cross-functional business needs into clear requirements, process improvements, and system solutions.This role is ideal for someone who thrives at the intersection of business process, systems thinking, stakeholder collaboration, and delivery execution.BigCommerce, part of the Commerce brand family, helps merchants increase sales at every stage of their growth. From small startups to mid-market businesses and large enterprises, we provide the leading e-commerce platform. Our customers can then concentrate on what's most important: growing their businesses. We enable our customers to build, innovate, and grow, collectively reshaping the e-commerce industryWhat You’ll DoServe as a liaison between business stakeholders and technology teams across back-office functions and enterprise systemsPartner with teams across Marketing, Revenue Operations, Finance, Accounting, and Customer Operations to understand business needs, challenges, and prioritiesGather, analyze, validate, and document business and functional requirementsDocument current-state and future-state business processes, workflows, and system interactionsTranslate business needs into user stories, requirements, process maps, and supporting documentationFacilitate discovery sessions, workshops, and stakeholder meetings to align on requirements and solutionsWork with architects, administrators, developers, QA, and vendors to support solution design and implementationHelp define system and process improvements that support scalability, efficiency, and data qualitySupport user acceptance testing by developing test scenarios, coordinating business participation, and validating outcomesAssist with release readiness, documentation, and training for system or process changesHelp prioritize incoming business requests and support tradeoff discussions across competing needsContribute to application and process improvement roadmapsSupport integration and cross-system analysis, including process impacts and dependenciesPartner with third-party vendors and implementation teams where appropriateAssist with effort estimation, implementation planning, and business readiness activitiesWho You Are3+ years of experience as a Business Analyst, Business Systems Analyst, or similar roleExperience working between business stakeholders and technical teams to define and deliver system or process improvementsStrong skills in requirements gathering, process mapping, documentation, and stakeholder communicationExperience analyzing and improving cross-functional business processesExposure to enterprise platforms such as marketing automation, CRM, billing, ERP, or finance systemsFamiliarity with tools such as Adobe Marketo, Zuora, Salesforce, or financial/back-office systems is preferredUnderstanding of business processes related to marketing operations, billing, invoicing, revenue operations, finance, accounting, GL, AP, or AR is a plusExperience supporting UAT, release readiness, and change adoption activitiesUnderstanding of SDLC and experience working in Agile or hybrid delivery environmentsStrong analytical, problem-solving, and organizational skillsExcellent written and verbal communication skillsAbility to manage multiple priorities and work effectively across cross-functional teamsBachelor’s degree in Business, Information Systems, Information Technology, Finance, or a related field, or equivalent practical experienceNice to HaveExperience working in a SaaS or subscription-based business environmentExposure to quote-to-cash, lead-to-revenue, billing, or record-to-report processesExperience working with integrated application environments and third-party vendorsSome project coordination or project delivery experienceWork Where You ThriveThis is a hybrid role. For candidates based in the Austin, TX metro area, the position follows a hybrid work model with three days per week in the office, balancing focused individual work with meaningful in-person collaboration.(Pay Transparency Range: $93,000.00 - $139,000.00)Compensation TransparencyThe national base salary range for this role is posted above in this job post.Final compensation will be determined based on factors such as relevant experience, skills, qualifications and geographic location. We also consider internal equity to help ensure fair and consistent pay practices across our teams.Where applicable, this role may also be eligible for variable compensation (such as bonus or commission), equity, and benefits in accordance with local policies. Details will be shared during the hiring process. We are committed to equitable and transparent pay practices that align to market data, internal equity, and individual contribution.Inclusion and BelongingAt Commerce, we believe that celebrating the unique histories, perspectives and abilities of every employee makes a difference for our company, our customers and our community. We are an equal opportunity employer and the inclusive atmosphere we build together will make room for every person to contribute, grow and thrive.We are committed to creating an inclusive and accessible hiring experience for all candidates. If you require accommodations or adjustments at any stage of the recruitment process, please let us know and we will work with you to meet your needs.Learn more about the Commerce team, culture and benefits at https://www.commerce.com/careers/Protect Yourself Against Hiring Scams: Our Corporate Disclaimer Commerce, along with many other employers, has become the subject of fraudulent job offers to hopeful prospective job seekers.Be AdvisedCommerce does not offer jobs to individuals who do not go through our formal hiring process.Commerce Will Neverrequire payment of recruitment fees from candidates;request personally identifiable information through unsanctioned websites or applications;attempt to solicit money from you as part of the hiring process or as part of an employment offer;solicit money to complete visa requirements as part of a job offer.If you receive unsolicited offers of employment from Commerce, we urge you to be extremely cautious and avoid engaging or responding.